You should be assured that our practices stated in this policy are practiced worldwide. SoGoSurvey is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders. We may share information between SoGoSurvey entities and transfer it to offices around the world. Some countries may provide less legal protection for personal information than the country in which the information was provided. No matter the country standards, we will still handle the information in the manner we describe here.
1. What Information do we collect?
SoGoSurvey collects information about both you, our customers ("Customers" or "you") and the individuals who participate in, or are invited to participate in, any of your surveys ("Survey Participants"). Collectively, the information collected about you ("Customer Information") and Survey Participants ("Participant Information") are referred to as "Information".
Customer Information: When Customers register on the Site, we ask you to give us name and contact information: company name, name of contact, title of contact, company address, telephone number, email address, user name and password, and billing information which may include credit card numbers. Customers also provide us with Information regarding the Services you have ordered (e.g., the number of surveys Customers will pay for or whether you want a private or public survey). In addition to the Information you knowingly provide, we also know when and how often you log on to the Site. (See “Tracking Technologies” below).
Participant Information: We receive Participant Information from both Customers and Survey Participants. You provide us with the email address, and sometimes the name, of each Participant. Before receiving such Information, we contractually require that you warranty that you have a pre-existing relationship with the Survey Participant and/or the Survey Participant's permission to receive electronic messages. Survey Participants provide us with the Information requested by you, for example, their gender or zip code, as well as all answers to the survey questions. Customers are solely responsible for the content of the surveys and we do not control the theme or questions asked in any survey. In order to enhance survey response rates, we record: (i) if and when a Survey Participant has responded to a survey and (ii) if and when a Survey Participant has received a reminder. In addition, we receive any Information contained in any communications a Survey Participant makes directly with SoGoSurvey. (See “Tracking Technologies” below).
We also log Customer and Survey Participant Internet Protocol addresses to ensure the accuracy of the survey data and for system administration purposes including tracking a user's session so that we know when, how often and what pages of the Site a user visits. To prevent the need to re-insert user-name and password as you and your Survey Participants move from one page of the Site to the next, we do use a cookie.(See “Tracking Technologies” below).
You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
If you choose to use our referral service on SoGoSurveyto share an article from our site, we will ask you for your email address and your friend’s email address. We will automatically send your friend a one-time email in your name inviting him or her to visit the site to review the article. SoGoSurvey does not store this information and uses it for the sole purpose of sending this one-time email.
SoGoSurvey also collects information under the direction of its Clients, SoGoSurvey on its service platform and has no direct relationship with the individuals whose personal data it processes. SoGoSurvey works with its Clients to help them provide notice to their customers concerning, the purpose for which personal information is collected.
Tracking Technologiesemployed on the Site and the Services Platforms
Like many websites, SoGoSurvey uses "cookies" to collect visitor information. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser. They make it possible for us to recognize your browser when you visit and to tell us whether customers and visitors have visited the Site previously. For these purposes your personally identifiable information (such as email address) is tied to personally identifiable information. If you have provided your name or other contact information to SoGoSurvey via a web form, we are able to link that information back to the cookie. This information may be used to provide you with information that we believe to be relevant to you based on your actions on our website.
We use persistent cookies. A persistent cookie remains on your hard drive for an extended period of time.
Clear Gifs (Web Beacons/Web Bugs)
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please follow the unsubscribe instructions included in each promotional email.
If you use a blog or forum on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
From time to time, we post customer testimonials on our web site which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial.
If you want to remove your personal information that is being displayed on our website under public pages please send your request to email@example.com
2. How Do We Use Information?
We use your Customer Information in the normal course of our business, including to contact you regarding technical support, discuss billing issues, or to bring to your attention any aspect of our mutual business. We may also use your contact information to provide you with policy or product updates or to introduce new products and services. If you do not wish to receive promotional emails from us, please follow the unsubscribe instructions included in each promotional email.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.
All Participant Information resides in our database primarily for the benefit of you, our Customers. At your direction, we use a Survey Participant's email address (and perhaps name) to send survey invitations and reminders. We also use Participant Information to improve the performance of our Site and services by analyzing site and user behavior, troubleshooting technical problems, resolving disputes and address complaints, and verifying compliance with the Terms of Service.
We collect information for our Clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. If you are a Client and would like to update your account please contact us.
SoGoSurvey will retain personal data that we process on behalf of our Clients and data we collect from our Clients directly for as long as it is needed to provide services to our Clients. SoGoSurvey will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Links to Other Sites
This site contains links to other sites that are not owned or controlled by SoGoSurvey. Please be aware that we, SoGoSurvey, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
3. With Whom Do We Share Information?
We do not share the Information with any third parties except under the following very limited circumstances:
- As You Explicitly Allow: We may share or otherwise use your Customer Information as you explicitly allow us and we may share Participant Information as both you and the Survey Participant expressly allow. For example, you are given the opportunity to either hide or make available to Survey Participants certain Customer contact information in connection with any survey.
- Agents Acting on Our Behalf: We may share some of your Information with other companies who provide us with technical and other type of services such as a credit card processor. They will be contractually granted access to only that Information which is necessary for them to do their jobs and they will be prohibited from using the Information for any other purpose including marketing or sharing the Information with any other party. We do not share any personally identifiable information with third parties who are not services providers.
4. Can the Information be Changed?
Your Customer Information may be viewed and modified in our active database in real-time at any time. If you wish to request deletion of data from our site, please contact us at (email address is missing). The changed Information may remain in archives and records for some period of time. Once a Survey Participant has submitted a survey, the Survey Participant will not be able to access his Information through the Site. Survey Participants may contact you and you, in turn, will be able to view the Survey Participant's collected Information and, where appropriate, work with us in modifying such Information. If the client requests SoGoSurvey to remove the Survey Participant’s data or the Client’s data, SoGoSurvey will respond to their Client’s request within 30 business days.
5. How Is Information Protected?
Our Site has substantial and elaborate security measures in place to protect your Information. Unique user names and passwords must be entered each time a person logs on. The Site is hosted in a secure server environment that uses a firewall and other technology to reasonably prevent access from outside intruders. Internally, we use security-logs, train our employees and limit access to only essential personnel. When transmitting sensitive Information, we use encryption technology. All our technology and processes are not, however, guarantees of security. Please keep your user name and password secret and let us know at firstname.lastname@example.org if you learn or suspect that our security has been breached.
TRUSTe’s certification applies to www.sogosurvey.com and the service platform associated with this website.
EU-US and Swiss-US Safe Harbor
SoGo Surveycomplies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. SoGo Surveyhas certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view SoGo Survey’s certification, please visit http://www.export.gov/safeharbor/.
Last Updated: February 7, 2013