|
Resources
|
Sample Surveys
Sample Customer Satisfaction Surveys
-
Customer Service: Brief Version
This brief customer service survey addresses service quality, value, speed, and
level of responsiveness to customer needs.
 (Download
PDF)
-
Customer Service: Detailed Version
This detailed customer service survey asks participants about their level of satisfaction
during an in-store visit. Topics of inquiry are: quality of salesperson, quality
of store/location, and history of client experience/purchases at that particular
store.
(Download
PDF)
- Non-Returning
Customer Survey
Understanding why recent customers do not plan to return to a particular store,
this survey addresses reasons for dissatisfaction and requests suggestions on how
the store can improve.
(Download
PDF)
Sample Employee Satisfaction Surveys
- Employee Internal Satisfaction with Departments
The employee internal satisfaction survey is for companies with multiple departments
to determine the efficiency and effectiveness of those departments as perceived
by their fellow employees.
(Download
PDF)
-
Employee Satisfaction Survey: Brief Version
A brief version of the lengthy Employee Satisfaction Survey, this questionnaire
serves to obtain a brief snapshot of the employee climate. Some of the topics addressed
in the survey include: perception of job description, position within the company,
relationships with supervisors, advancement opportunities, and overall satisfaction.
(Download
PDF)
- Employee Satisfaction Survey: Detailed Version
Gathering information on employee satisfaction, this survey focuses on how employees
feel about their job, position within the company, relationships with colleagues
and superiors, advancement opportunities, and overall satisfaction.
(Download
PDF)
-
Employee Satisfaction with Management
Evaluating employee satisfaction, this survey focuses on employee satisfaction with
direct and senior level management. Aspects of satisfaction include: amount/quality
of contact, level of professionalism, ability to lead, and efficiency.
(Download
PDF)
Sample Surveys for Associations
|