Resources
Resources Sample Surveys Tip of the month	Sample Surveys Sample Customer Satisfaction Surveys Customer Service: Brief Version This brief customer service survey addresses service quality, value, speed, and level of responsiveness to customer needs. (Download PDF) Customer Service: Detailed Version This detailed customer service survey asks participants about their level of satisfaction during an in-store visit. Topics of inquiry are: quality of salesperson, quality of store/location, and history of client experience/purchases at that particular store. (Download PDF) Non-Returning Customer Survey Understanding why recent customers do not plan to return to a particular store, this survey addresses reasons for dissatisfaction and requests suggestions on how the store can improve. (Download PDF) Sample Employee Satisfaction Surveys Employee Internal Satisfaction with Departments The employee internal satisfaction survey is for companies with multiple departments to determine the efficiency and effectiveness of those departments as perceived by their fellow employees. (Download PDF) Employee Satisfaction Survey: Brief Version A brief version of the lengthy Employee Satisfaction Survey, this questionnaire serves to obtain a brief snapshot of the employee climate. Some of the topics addressed in the survey include: perception of job description, position within the company, relationships with supervisors, advancement opportunities, and overall satisfaction. (Download PDF) Employee Satisfaction Survey: Detailed Version Gathering information on employee satisfaction, this survey focuses on how employees feel about their job, position within the company, relationships with colleagues and superiors, advancement opportunities, and overall satisfaction. (Download PDF) Employee Satisfaction with Management Evaluating employee satisfaction, this survey focuses on employee satisfaction with direct and senior level management. Aspects of satisfaction include: amount/quality of contact, level of professionalism, ability to lead, and efficiency. (Download PDF) Sample Surveys for Associations Association Conference Evaluation - Detailed Version The convention/conference evaluation is for associations and businesses to determine the effectiveness and quality of their recent gathering. This survey addresses current members of the organization/business who attended the recent convention. (Download PDF) Association Member Satisfaction Survey This association member satisfaction survey asks members about their overall engagement and satisfaction in the organization. The questionnaire addresses event attendance/value received, networking opportunities, and overall benefit of membership. (Download PDF) Association Pre-Conference Planning Survey Requesting information from prospective conference attendees, this association survey allows event planners to anticipate needs/desires of members to prepare for a conference/convention. (Download PDF) Association Salary Survey The purpose of this survey is to determine salary and promotion rates for professionals within the same field. (Download PDF)