Sample Surveys

Sample Customer Satisfaction Surveys
  • Customer Service: Brief Version
    This brief customer service survey addresses service quality, value, speed, and level of responsiveness to customer needs.
    (Download PDF)

  • Customer Service: Detailed Version
    This detailed customer service survey asks participants about their level of satisfaction during an in-store visit. Topics of inquiry are: quality of salesperson, quality of store/location, and history of client experience/purchases at that particular store.
    (Download PDF)

  • Non-Returning Customer Survey
    Understanding why recent customers do not plan to return to a particular store, this survey addresses reasons for dissatisfaction and requests suggestions on how the store can improve.
    (Download PDF)

Sample Employee Satisfaction Surveys
  • Employee Internal Satisfaction with Departments
    The employee internal satisfaction survey is for companies with multiple departments to determine the efficiency and effectiveness of those departments as perceived by their fellow employees.
    (Download PDF)

  • Employee Satisfaction Survey: Brief Version
    A brief version of the lengthy Employee Satisfaction Survey, this questionnaire serves to obtain a brief snapshot of the employee climate. Some of the topics addressed in the survey include: perception of job description, position within the company, relationships with supervisors, advancement opportunities, and overall satisfaction.
    (Download PDF)

  • Employee Satisfaction Survey: Detailed Version
    Gathering information on employee satisfaction, this survey focuses on how employees feel about their job, position within the company, relationships with colleagues and superiors, advancement opportunities, and overall satisfaction.
    (Download PDF)

  • Employee Satisfaction with Management
    Evaluating employee satisfaction, this survey focuses on employee satisfaction with direct and senior level management. Aspects of satisfaction include: amount/quality of contact, level of professionalism, ability to lead, and efficiency.
    (Download PDF)

Sample Surveys for Associations

Version 4.0 © 2013 SoGoSurvey, Inc.
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