If you don't know where you're going, you'll probably end up right where you are.
And if you don't know where you are, then where does that leave you?
A Feedback Survey thus allows your clients to share their feelings about interactions
with your business. It also helps you improve the quality of your information, products
According to a recent Feedback Survey, only 8% of customer complaints are ever registered
with a customer service representative. Yet 23% of complaints were discussed with
employees, with a further 69% keeping quiet about their complaint.
Providing customers with an easy, quick platform to voice their feedback is a crucial
part of building long-term customers. Satisfying and retaining current customers
is 3 to 10 times cheaper than acquiring new customers.
Feedback Surveys are a powerful tool for identifying your company's strengths and
Why Conduct Feedback Surveys?
- To learn about product-level satisfaction
- To learn about a customer's interest in potential products and services
- To help improve the quality of your website
- To help enable employee satisfaction and productivity
SoGoSurvey’s online solution is one of the most valuable feedback tools available.
With SoGoSurvey, you can effectively deploy and manage a fully customizable feedback
survey in just minutes.
Sign Up Now to develop a strategic way of gathering feedback. Your business depends
Sample Questions for Feedback Survey
Where did you last purchase THE PRODUCT?
To what extent do you think that THE PRODUCT is worth the price?
Would you recommend the product to others?