79%
clients left a competitor for us
100%
EU Safe Harbor Compliant
Frequently Asked Questions
From the acronym perspective, these are, respectively, a customer satisfaction survey, a voice of the customer survey, and a customer satisfaction index survey. From a general perspective, all of these survey types measure customer perception about your brand. A CSAT survey may be pared down to a very simple customer satisfaction survey format, even as minimal as a single customer satisfaction question. A VoC survey often takes a slightly more holistic approach, incorporating more open-ended questions in a customer satisfaction survey design that reflects active listening to customer voice. Finally, a CSI survey includes more than just a single question customer satisfaction survey form. CSI surveys utilize questions from a variety of different dimensions of customer experience, weighting values of each as desired to bring results together into an overall customer satisfaction score.
Consider this: If your customers aren’t satisfied, they’ll leave. Customer satisfaction software can help you to uncover friction points that lead to customer churn as well as opportunities to improve your offering and attract new customers. For example, user satisfaction surveys can help software companies to identify new features customers are looking for so that they can build better, keeping customers happy. Overall, customer satisfaction drives retention and loyalty, which ultimately lead to higher CLV (customer lifetime value) and revenue growth. Customer satisfaction survey companies have a clear case to make: Too often, the cost of inaction is much greater than the price of a customer satisfaction survey tool.
While there’s no magic number, there are a few points to keep in mind when you set out to improve customer satisfaction. First, you need to know where you’re starting from. The first consumer satisfaction survey you send out will help you to establish your baseline. From there, the sky’s the limit! No matter how you choose to calculate it, you want to continue to see that customer satisfaction score increase. Benchmarking against your past scores is one of the best measures to start with. You can certainly check out industry benchmarks for comparison, but remember that there are many degrees of similarity to review before deciding to judge your own score against those of other organizations. Beyond simple customer satisfaction survey metrics, consider tracking their correlation with your revenue, too. Some metrics may seem a bit abstract, but money talks!
Includes all Basic features and:
24/7 email support
Includes all Plus features and:
Expedited email support
Includes all Pro features and:
Priority email, phone & chat support
Includes all Premium features and:
Dedicated Account Manager
Typical Rave Review
Description