Manage the physical and digital care experience and improve satisfaction—in one facility or across a healthcare system.
Take an active approach to patient experience managementwith our advanced analytics and features
Omnichannel Feedback
Asking for feedback is just the first—and essential—step in improving patient experience. The data you receive, you can use to find key drivers to understand how impactful changes can be.
Key Driver Analysis
Learn what really matters to your patients to avoid spending time and money on inconsequential changes.
Touchpoint Analytics
Identify where your patients’ care journey falls short—whether it’s during appointment scheduling, post-care follow-up, or something else.
API Integration
SogoCX integrates with your EHR, CRM, or HIMS system to bring all of your patient experience data together.
Sentiment Analysis
Break down and analyze data through text analysis and natural language processing (NLP) to understand what really matters to your patients and act.
Comprehensive Dashboard
The face sheet just got a facelift with a 360-view of any patient via the Patient Experience dashboard.
VERSATILE AND POWERFUL
Legacy Healthcare needed a better way to utilize patient feedback across facilities. “Before Sogo, there was nothing personal about how we handled post-discharge feedback, which is one thing the Legacy managed facilities strive to be, personal. Our goal is to make sure every resident is treated like a VIP, and Sogo helps us achieve this goal,” said Anthony Carbonari, Transition of Care Manager.
Sogo helped the Legacy managed facilities uphold one of their core values: personal touch.
Not sure where to start or need some inspiration to gain the data you need? Sogolytics houses an extensive survey template bank to support any project.
Start personalizing your patient experiences now!
Take a holistic approach to patient care with additional Sogolytics patient experience softwares.
Bring it all together by leveraging the complete solution. Sogolytics is designed to be your one-stop-solution to deliver a superior experience for everyone. Our integrated ecosystem enables you to see the complete picture while focusing in on different factors to better identify the nuances.
View key metric trends, measure employee & customer satisfaction, and keep an eye on feedback with a powerful ticketing solution that keeps you in the loop.
We understand that nothing happens in isolation, that’s why we are dedicated to creating solutions that give you the answers you need, easily.