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How do I add a “thank you” message to my survey?

  1. From the Build page, click the Settings tab.
  2. Select Thank You Page from the left panel.
  3. Select Yes for Thank You Message option.
  4. Enter your content in the field below.
    This Thank you message will be seen by all participants upon clicking SUBMIT in the survey.

 

How do I add a header/footer to my survey?

  1. From the Build page, click the Add Header/ Add Footer strip present at the top/bottom of the page tab.
  2. Enter your header/footer content in the text boxes.
  3. The header/footer content will be seen on the top and/or bottom of every survey page.

 

Can I insert a graphic in the footer of my survey?

Yes. You can insert a graphic in the footer of your survey using HTML code. The graphic will need to be hosted on the internet in order for you to accomplish this. Please contact Support for more details.

 

Can I insert a graphic as part of a survey question?

Yes. You can insert graphics in your survey questions as well as answer options. Above the Question Text Box and Answer options, there is an Icon, Add media. Click on this icon.

 

Click on the Browse button to locate the file on your computer. Click on Save to upload the image.

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Images/media can also be added using a URL or an embed code

You can also choose the image position of left, right or center of the question.

If you would like the image to redirect the participant to another page when the person clicks on it, enter in the URL of that page under Redirect URL. Content that you want to appear beneath the image can be entered in the field called Caption.

 

Can I use audio or video files in my survey?

Yes. Audio and video files can be used in your survey. If your account is equipped with this feature. Above the Question Text Box and Answer options, there is an Icon, Add media. Click on this icon.

To add an audio/video file, click on the Browse button to locate the file on your computer.

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You can also choose the file position to be above or below the question. Content that you want to appear beneath the audio/video file should be entered in the Caption field.

 

How do I show my participants only questions that apply to them in the survey?

You may use Branching feature to direct survey respondents to different questions based on how they answer certain questions in your survey.
Using this feature, the survey creator can guide each participant along a ‘path’ of specific questions based on answers that the participant provides to certain key questions. The participant can be routed around questions that do not apply to them. They will see only those questions that are pertinent to their situation – thereby increasing the accuracy of data and ensuring the survey experience is the shortest possible for each participant.

Example:
Page 2 – Question #9: Is there a computer in your home that your child/children can use to access the internet?

If Yes is selected, the respondent will be automatically directed to Page 3 – where follow-up questions are asked about that computer.

If No is selected, the respondent will skip Page 3 and be automatically directed to Page 4 – where questions are asked about other sources for accessing the internet.

Branching is a ‘page-to-page dynamic’ feature. This means that you are not branching from question to question – but from page to page.

You cannot branch from one question to another question on the same page.

You cannot branch to a previous page or to a page that is not yet created.

You cannot have more than one branching question on a single page.

Question numbers will not be displayed in surveys that contain Branching, to prevent possible participant confusion.

 

How do I copy a survey?

On the Design main page, select the survey and click Make a Copy.

Select an option “In This Account” or “Into Different Account“.

A message will appear indicating that the copied survey is available and also the folder it can be found in.

 

What is the difference between rating and ranking questions?

A ranking question asks the participant to place in order of preference each item listed. An example of this might be to rank from 1 to 3 (where 1 is the best), their favourite ice cream flavour from a list provided.

A rating question is similar to radio button or drop down question where the participant is asked to select one option that represents a preference. However, in addition to providing answer options, you can also assign a numeric value. An example of a rating question might be to assign a grade from A through F to the question “What grade would you give our customer service staff?” When you review the Bar Graph report for this question, you will see not only the number of times each grade was selected by participants, but also a weighted score that represents the quantitative value of the grades selected. So if you entered the grades A, B, C, F and corresponding numbers of 4, 3, 2 and 1 respectively, then based on the number of times A, B, C or F were selected, the system will compute the numeric score to provide a weighted score for this question.

Sample Ranking Question:3

Sample Rating Question:Rating question

 

Why are there extra line breaks in my survey question?

Most often the presence of these line breaks are a result of copying/pasting from Microsoft Word documents directly into the system. When you do so, you not only copy the text of your questions, but also some special characters (HTML code) that you do not see while copying and pasting into the system.
In order to resolve this issue, simply click the Source button in the Question text box and paste the question text there.
You may also, copy/paste your text from MS Word into Notepad, and then copy/paste from Notepad into the system. This will remove all of the special characters from your text and remove the unwanted spaces in your questions.

 

How can I change the contact information found in the “thank you” message of my survey?

From the Build page, click the Settings tab.

Select Thank You Page from the left panel.

Select Yes for Thank You Message option.

Enter your updated contact information in the field below.
This content will be seen by all participants upon clicking SUBMIT button in the survey.