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Tracking Survey Invitations and Responses

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Ever wonder what happens to your surveys after you publish them?

SoGoSurvey’s Track Survey feature records everything for you. It shows you exactly who has received your invitation, who didn’t and why, and who read the invite but didn’t participate.

Track Survey gives you the details you’re looking for.

  • View the date and time of when invitations were opened
  • Verify delivery dates
  • Research high and low response rates
  • Export selected or complete responses
  • Track your invitations by using the following filters:
    • Completed the survey
    • Incomplete survey response
    • Email Read / Not Participated
    • Bounced emails
    • Dropped out on page
    • Emails Scheduled
    • Emails Delivered / Not Read

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  1. Distribution Method: Lets you view the method used for deploying the survey such as Single Access URL for Unique Invitations, Multi-Access URL for Public Invitations, Public URL for surveys launched using a generated URL under the ‘Manage Public URLs’ section or via ‘Survey Access Codes’ method, and so on. You can click on each category to view details of the invitations sent. Alternatively, you can also click on the respective graph to view a visual representation of the same data.
  2. URL Status: Lets you know whether the survey link sent to participants is Active or Expired. It also allows you to view whether a participant has opted out of the survey or from all surveys in your account. One of the following status options will be displayed:
    • None: This appears only for multi-access links. Participants cannot opt out since reminders are not sent for multi-access link surveys.
    • Active: This participant is an active contact for this survey and account.
    • Expired: The survey link sent to this participant has expired.
    • Opted Out: This participant has opted out of reminders for this survey.
    • Permanently Opted Out: This participant has opted out of all surveys from your account.
  3. URL Expiry Date: Lets you view the expiration date of your survey invitation. This section will appear blank if you have not set an expiration date for your survey invitation while launching the survey.
  4. Email Address: Lets you view email addresses of the individuals to whom the survey invitation was sent. It displays ‘Public Access’ for respondents completing the survey using a Public URL. Unique Invitation / Unique Survey Access Codes / Authenticated Social Media participation will display the email address or label associated with survey participants. If you click on the filter icon, you may search for a specific address or view all email addresses for a particular letter.
  5. Status: Lets you track the current status of participation.
    • Completed: The participant has accessed the survey and clicked on the submit button.
    • Incomplete: The participant has accessed the survey and clicked on ‘Save and Continue Later’ to save their work and resume later.
    • Email Read/ Not Participated: The participant opened their invitation email but didn’t click on the link to participate in the survey.
    • Dropped Out on Page: The participant opened the survey link but did not submit or save their work.
    • Email Scheduled: Invitation has been scheduled to be sent in the future.
    • Email Delivered / Not Read: The participant has not yet opened their invitation email.
    • Sent for Delivery: The invitation has been sent. This status will usually update within one hour to one of the above statuses.
    • Non-trackable Public URL: This will be displayed when you send public invites for your survey.

For public links/multi-access URLs, you will only be able to tell whether a participant has completed or partially completed the survey. For detailed tracking, use unique links.

  1. Date: Lets you view the date and time of invitation(s) sent.
  2. Delivery Status: Lets you track the current status of the invitation delivery.
    • Delivered: Means that the invitation email was successfully delivered to the participant. The participant may or may not have accessed or responded to the survey.
    • Bounced: Means that the invitation email was not delivered.
    • Email Scheduled: Means that the invitation email is scheduled to be sent in the future.
    • Sent for Delivery: Means that the invitation email has been sent. This status will usually update within one hour to one of the status options listed above.
  3. Date/IP Address: Lets you view the date and time when a response was submitted by the participant as well as the IP address where the survey was submitted from.

For anonymous surveys, Participation Details will not appear. Show All Reminder Details will appear to display details of reminder send date and status for each reminder sent for the survey. Also, Show Pre-Pop Invitees will appear to show which invites included pre-populated information.