Customer Satisfaction Surveys

SoGoSurvey’s next-generation software is easy for
beginners and powerful for experts. Use SoGoSurvey to
gain customer insights that help grow your business.

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With SoGoSurvey, it’s Easy to Manage Customer Satisfaction

SoGoSurvey's real-time reports give you instant feedback to evaluate customer perceptions and needs. With one click, you can get a snapshot of your responses, or you can drill down deeper and see satisfaction by subgroups.

You can pinpoint exactly in which areas you need to improve or which new products and services to offer. You can also monitor trends over time to see if satisfaction levels are increasing.

SoGoSurvey’s unique and advanced Rules & Alerts feature keeps you on top of customer satisfaction concerns in real time. When a customer responds negatively to a survey question, you or your team can be instantly alerted via email. This gives you the opportunity to be proactive and address customer complaints before the unhappy customer turns to social media.

Find out what your customers really value. Turn them into true advocates for your business. Start today with SoGoSurvey.

Fully Customizable Sample Surveys

Customer Satisfaction Sample Survey In-Store Customer Satisfaction Sample Survey
Survey Design Services
  • Expert Designers
  • Fully Customized
  • Piping & Skip Logic
  • Fast Turn-around
  • Low-cost

Learn More >>

From the Blog

Be the Listener In Chief

SoGoSurvey: Customer
Feedback with Two
Very’s — Too Cool!

Learn More

Customer Surveys: What You
Need to Know: Beyond
Customer Satisfaction to
Customer Loyalty


Why SoGoSurvey

SoGoSurvey #1 Customer Satisfaction Survey Solution

Advanced Survey Design
Advanced Survey Design
Next-Generation Software
Next-Generation Software
Real-Time reports
Real-Time reports

Recommended by HR Everywhere

“I was blown away by how easy the product was to use, and yet had the incredible depth to do everything I wanted to do, including customized reports.” 

“The user interface is clear and very organized. I created my first online survey within just 30 minutes. I am very satisfied with the user interface and data analysis. Amazing survey tool.” 

“I had never done a survey before, but SoGoSurvey was really user friendly and it was easy to create the survey. We sent it to 2,000 people.” 

Joseph Shields
Professor of Marketing
Carthage College

Chi-Liang Yu, Ed.D.
Instruction Technology
University of Houston

Jenna Warner
Communications and
Member Relations Coordinator
University of Texas at Austin

Sign Up with Next-Generation SoGoSurvey Now!

  • Fast-track your customer satisfaction survey with easy-to-use templates
  • Reach customers anywhere — email, mobile, website, Facebook, and Twitter
  • Apply rules to avoid over-surveying
  • Import and manage your contact lists with a complete List Manager
  • Send pre-set reminders, track bounce rates and unsubscribes
  • Analyze feedback instantly with presentation-ready reports

Have a question? Please contact us.

More than
36,000 Clients
in 75 countries

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