B2C experience management

Capture the voice of the customer, make predictions, and drive
loyalty with SoGoSurvey.

MAKE YOUR CX WORK FOR YOU

65% of US customers find a positive experience with a brand more influential than great advertising.
*PwC
Everything you need to turn detractors into promoters
Complete Overview

360-Monitoring
from One
Dashboard

Role-based dashboards make it easy to keep tabs on customer sentiment while giving everyone across your business the data they need.
Powerful Analytics

Spot Experience
Gaps and make
Forecasts

Gain insight into why and where customer churn is occurring—and how to stop it with data-driven insights.
Automate Feedback

Track the
Customer
Journey

Collect feedback at multiple touchpoints in the customer journey and respond with automatically generated surveys.
Gain a competitive edge and increase revenue
Engage Customers

Collect feedback on any channel: SMS, email, through your website, and more to reach customers on their preferred platforms.

Create a Connection

Speak their language with multilingual surveys and personalize the customer experience to create resonance.

Increase Reach

Target new markets by building a profile on what customers are interested in, their preferences, and buying signals.

Predict Change

Understand driving factors behind key metrics, use predictive analytics assess change and course-correct.

Data that works for you

SoGoSurvey’s powerful analytics and advanced reports come together to help you make data-informed decisions.

Assess Perceptions

With automatic text analytics, you can make changes based on what’s important to your customers by quantifying sentiment and categorizing topics in text-based feedback.

Segment Responses

Segment and filter data by region, product, and other variables, and break down the customer experience.

Visualize Data

Customizable display options make it easy to visualize everything from channel performance to key metrics like NPS, CES, CSAT, or customized CX metrics.

Share Reports

Quickly generate and send dynamic report links to enable real-time monitoring – and empower immediate action.

Online reputation management

SoGoSurvey helps you understand what people are saying about you online and shows you where to focus your efforts to make improvements.

Integrate with Salesforce, Zendesk, and more
SoGoSurvey integrates with your CRM or other business systems, as well as the applications you use most.
Automate workflows and alerts across all of your systems to increase collaboration between departments or business units.
Combine your operational and experience data to obtain a holistic view of customer relationships and find areas of improvement.
Enhance every step of your survey process with API integration

Flexible and fully supported

Intuitive UI
Get a quick overview, dive deeper into responses, and make the most of your feedback with a powerful and easy platform.

Customizable Surveys
Get started quickly with ready templates or customize your survey completely with personalized themes, custom URLs, white label functionalities, and more.

Scalable Solution
A platform that grows with you. Advanced features, easy automation, and powerful integrations ensure you get the data you need, every time.

Unmatched Support
24/7/365 support, from self-serve options to live chat and scheduled calls - our industry leading support executives are there for you, so you can keep moving forward.

Everything you need

Enhance your customer experience with advanced solutions to maximize impact.

CO
SoGoConnect
Close the loop: Don’t let a small issue become a big one

With SoGoConnect, you can monitor customer feedback, manage outreach and communication, create tickets for follow-through.

Provide customers with multiple channels for feedback
Open a continuous dialogue with your customers to improve satisfaction
Convert feedback into action through personalized responses
EX
SoGoEX
The big picture: incorporate employee data

With SoGoEX, you can gather important employee engagement data and spot problems that impact customers.

Correlate employee satisfaction data with your other business metrics
Better understand the relationship between your employees and your customers
Gain insight into key drivers of employee engagement to help boost customer service
Don’t just take our word for it…

SoGoSurvey helps the world’s most successful companies to reduce churn and increase profits. Here are their stories.

Identify customers’ pain points and exceed their expectations with SoGoSurvey.

Start collecting answers today with our professionally designed survey templates.

Join the strongest brands on the planet.


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