Survey Smarter

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Last updated on: Apr 23, 2019

Customer Experience Is Dead! Long Live Customer Experience!

by Melissa Krut

Do you ever get the feeling that some people just can’t stop talking about customer experience and some people just can’t catch on? I’m glad my life doesn’t include anything as dramatic as the overthrow of monarchs, but I’ve faced some dramatic differences in customer service recently. Don’t people know that customers can instantly share bad news to a global audience? Don’t people realize that customer satisfaction has a huge impact on bottom line? Don’t people know that customer experience…

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