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About SoGoSurveySoGoSurvey 28.0 Release HighlightsReady to dive in to our latest release? We can't wait for you to check it out! Remember that features vary by package type, but ...7 min read
Best PracticesOne Way or Another: 22 Ideas for Your Employee Recognition ProgramLet me state this up front: There is no proven recipe for a successful employee recognition program. What works well for one organization is not ...7 min read
Customer ExperienceCustomer Experience (CX) Trends in Financial Services in 2021It's the busiest shopping season of the year, and companies are working hard to get you to spend your hard-earned money on the goodies they ...5 min read
Employee EngagementHow to Appeal to Young WorkersTo survive, every business needs to bring in new talent. While recruiting and training someone new can be resource intensive, new employees can bring fresh ...4 min read
Feature FocusThe Weighty Argument For Rating QuestionsWhich of these best conveys the message? It's great to rate! Rate, don't wait! Weight, don't wait! Rate on! As a writer, I'm okay with ...3 min read
Financial ServicesUncovering Key Insights to Increase Customer Satisfaction in Retail BankingOn November 10, SoGoSurvey hosted a webinar titled “Uncovering Key Insights to Increase Customer Satisfaction in Retail Banking.” The webinar explored the key drivers of ...3 min read
FormsHR Forms Simplified (4): Post-Interview EvaluationAs an interview wraps up, you might be seeing the light at the end of the tunnel -- but is it the possibility of finally ...3 min read
GeneralReasons to Celebrate: December is…Of all the months, December is perhaps most packed to the rafters with celebrations, holidays, and memorial observances. There’s something for us all -- merry, ...5 min read
HealthcareThe Patient Experience and GriefScenario: Following a routine check-up, a woman's doctor asks how she's dealing with her husband’s failing health. She's been asked this question many times before, and ...3 min read
K-12/Higher Education8 K12 Lessons to Improve Corporate Professional DevelopmentWhen you're little, roles seem clear: There are teachers and then there are students. It’s fun to tell an elementary student that their favorite teachers ...6 min read
Market ResearchThe Busy Marketer’s Glossary of Survey TermsHave you been in a situation where somebody throws out a term or an acronym you don’t understand? Or just looking for a refresher on ...1 min read
Real EstateMeasurably Better Resident Satisfaction: A Success StoryWe love client success stories. After all, if our clients aren’t successful, we’re not successful. So, when a great story comes along, like this one ...5 min read
Survey Types“More Training” Isn’t Always the Answer for Performance ProblemsIn a society that likes to super-size things and typically views bigger as better, we’re also fans of “more.” While we may now be more ...