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7 Ways to Boost Patient Satisfaction

When patients visit your facility or practice, are they greeted with a big smile and a friendly “hello”? Are they assisted promptly, or forced to wait unreasonable lengths of time for consultation? Enjoying a pleasant environment inside a doctor’s office has always been important, however, most patient satisfaction surveys today conclude that patient engagement is predominantly at the level of…

Employee Surveys Do Work: The Do’s and Don’ts for Getting It Right

Are you getting the most out of your employee survey?  Are you overcoming survey fatigue and low response rates?  Do you know what your survey results are really telling you? Maintaining highly engaged employees at all levels in an organization is an important factor in achieving a competitive advantage. High employee turnover is a sure sign a business is headed for trouble.…

Best Practices for Improving Your Employee Survey Participation Rate

It happens every year—your company rolls out the annual employee survey so that management can measure engagement levels across the organization. But with all the expense and effort to administer employee surveys, the average employee survey response rate is a meager 30%-40%, and without employee participation, the survey is worthless! Getting employees to take the time to complete the survey…

8 Reasons Managers Struggle to Find the Right Talents

Securing skilled workers is getting more complex and challenging than ever before. The evolution of work today has caused many employers to revisit their Talent Acquisition strategies, adopting new methods for securing the talent they need to succeed. Companies are investing in the tools and technologies they need to keep pace with constant change in the digital era, but they…

9 Surefire Ways to Demotivate Your Employees

  Few things are as costly and disruptive to a business as managers who kill morale. Demotivated employees underperform, and then jump ship at the first opportunity. What’s scary is how prevalent this lack of motivation is. Gallup research shows that 70% of employees consider themselves to be disengaged at work. Organizations know the importance of motivated, engaged employees, but…

360-Degree Employee Evaluation

In an episode of the Emmy Award-Winning Comedy Series, The Office, “office hottie” Pam Beesly speculates about her upcoming performance review: “It’s performance review day, company-wide. Last year, my performance review started with Michael asking me what my hopes and dreams were, and it ended with him telling me he could bench-press 190 pounds. So, I don’t really know what…

3 Steps to Getting the Most From Your Employee Benefits Survey

We’ve all heard about trendy employee incentives like ping-pong tables and beer refrigerators, but do those perks really make a difference? What about real, impactful benefits? Earlier this year, in a decision aimed at luring and retaining talent, beverage giant Coca-Cola unveiled an expanded parental leave policy in the U.S. Previously, Coke only gave six to eight weeks paid leave…

Company Culture Surveys: Uncovering Corporate Identity

Today having great a company culture is considered more a prerequisite, than simply a nice-to-have. In fact, an exceptional company culture is almost expected, in addition to other traditional benefits employees draw. More and more, job candidates are choosing a company because of its culture rather than its paycheck—and it’s not just a fad. Unfortunately, a lot of organizations struggle to create…

It’s Time to Take Employee Exit Surveys Seriously

There are many ways employees can answer the timeless question, “Why are you leaving your job?” However, prominent financier J.P. Morgan may have put it best when he said, “A [person] always has two reasons for doing anything—a good reason and the real reason.” When asked the appropriate questions, employees leaving an organization are a rich source of unique, objective…