YouTube

How do you know if you’re really delivering “superior” customer service?

80% of companies say they deliver “superior” customer service. 8% of people think these same companies deliver “superior” customer service. Hate to break it to you, but there’s probably a huge disconnect between you and your customers. According to the Harvard Management Update, 80% of companies surveyed said that they offer superior customer service, but only 8% of their customers…

Get Rhythm: The Right Time Isn’t Always Now

“To everything, there is a season, and a time to every purpose.” No matter the source you cite, the line may inspire a tune to pop up in your head. For me, it’s The Byrds (Turn! Turn! Turn!). A new study shows that “a time to heal” may be the afternoon. Specifically, “Patients undergoing open heart surgery in the afternoon…

Ask your customers for real feedback.

Any business with customers is in the “people” business. You can excel in every aspect of running a company, but ultimately, it’s positive customer experiences that drive business success. If you allow customer service to take a backseat, you risk losing touch with your customers and what matters to them.