It’s not exactly headline news that we love feedback. It’s our business, after all, and we like it just as much as our clients. Still, it’s great news when the feedback on our SoGoSurvey features is highly positive! We’re proud to share that FinancesOnline, a popular software directory, has awarded SoGoSurvey two honors: Great User Experience 2018 Award and Rising…
Employee Engagement: Enhancing Customer Experience from the Inside
If there’s one thing we’ve learned since the economic collapse ten years ago, it’s that big salaries and gold-plated benefits do not guarantee a happy or productive workforce or amazing employee engagement. In order to nurture the bottom-line, companies have spent decades figuring out ways to improve the customer experience. After all, happier customers means more business and higher revenue.…
v11.0: Release The Excitement!
It’s official: Our latest SoGoSurvey update is now live! If you’ve logged in within the past few days, you’ll notice the invitation to check out the new style. Not ready yet? Keep calm and check out a few highlights, starting with our updated flow… YOUser Experience This release is designed with you in mind, reducing the number of clicks…
How To Use Data Insights To Improve Employee Experience
Employee experience is a rather new concept that’s taken the HR world by storm. Thanks to the digital transformation companies have undergone over the last years, Human Resources professionals have also experienced a transition that emphasizes the experience of the employees from the moment they are recruited to the moment they leave the company. But if there’s one thing that the…
Learn It or Lose It
So, what did you learn this summer? With school buses already back on the streets — not everywhere, but they’re coming! — it’s the perfect time to check in on learning. Let’s face it: If you’re not learning, you’re losing. While there are plenty of other factors, this is one of the main reasons why so many school districts are considering…
Online Reviews Heat Up Summer Business
Around here, summer’s almost over. Sure, you could probably fit in another quick trip or two, but in these waning golden hours, is it worth it? Before we go too far down that particular Missy Elliot track, let me rephrase the question: How do you decide what’s worth your time, attention, or money? If you’re alive today and reading this…
The Savvy Marketer’s Guide To Online Reputation Management
Say you want to purchase a new CRM system or a sales tool, and you’ve pretty much got your heart set on which vendor to work with. Before you commit to a contract, though, you decide to Google this company, and you realize that they’ve got a ton of negative reviews. Yikes. Will you stick with this vendor, or will…
3 Reasons Your Business Needs Online Survey Software
Creating an effective survey is not as easy as you think. There are a ton of factors that go into creating a survey, like paying attention to the question format, making sure themes are relevant to current issues in the workplace, and ensuring participants can finish the survey in a timely manner. However, it’s not easy to do all this…
What You Don’t Know Can Hurt You: The Value of Customer Feedback
For many companies, collecting customer feedback is an afterthought. After all, companies exist to turn a profit; they’d rather invest their time and effort into revenue-generating activities such as pushing out new products or optimizing their sales funnel, as opposed to soliciting feedback from customers. That said, there are plenty of benefits that collecting (and acting upon!) customer feedback can…
HR Forms Simplified (4): Post-Interview Evaluation
As an interview wraps up, you might be seeing the light at the end of the tunnel — but is it the possibility of finally hiring the perfect candidate, or is it a train? A Post-Interview Evaluation Form is the perfect piece to complete the hiring puzzle. Fine-tuned to match your requirements, a good form can help you: Focus questions…