It’s that spooky time of year… As the light dims and the nights grow longer and darker, we reflect on our greatest survey fears, try to save our surveys (SOS!) from obscurity, and maybe even kick back with a few classic horror flicks to learn from all the cliched mistakes made over and over again (listen to the music, fools!)……
In Support of After-Sales Support
If you’re like the average company, you’ll probably focus the bulk of your efforts into closing your sales. The funnel starts with your marketing team, who’s responsible for generating leads and nurturing them to the point where they’re ready to make a purchase. Then your sales reps step in to pitch your product or service, and (hopefully!) make the lead…
Cambridge Analytica, GDPR, and The Data That Divides Us
Data has become the hottest commodity of the digital world — and also its fiercest source of debate. Data can improve quality of life, bolster capitalism, and help combat natural disasters. On the other hand, many believe it can overwhelm businesses, eliminate personal privacy, and reduce human beings to statistics. So where do we draw the line? How much data…
What If They Don’t Believe It’s An Anonymous Survey? #trustissues
Confidentiality is a huge deal, and an anonymous survey can be the ticket to candid responses — and lots of them. We’ve seen response rates skyrocket when clients roll out a real live Anonymous Survey, and they’re the perfect solution to collect real answers on sensitive topics like Employee Engagement or Performance Evaluations. In some cases, though, I hear this…
Onboarding 102: Why Employee Onboarding Matters More Than You Think
Like customer onboarding, employee onboarding is crucial to ensuring high retention rates. Studies show that onboarding programs can increase retention by 25% and improve employee performance by 11%; in fact, employees who participate in a structured onboarding program are 69% more likely to stay with an organization for 3 years. We find that companies routinely underestimate the importance of retention,…
Onboarding 101: Why Customer Onboarding Matters More Than You Think
Many companies are guilty of not having any proper procedures in place when it comes to onboarding. With customers, for instance, most sales reps will focus all their energy and efforts on closing the sale. Once the customer has signed on the dotted line, a sales rep might send across an invoice and engage in a few pleasantries, but then…
SoGoSurvey Highlighted by Software Review Site as a Key Player in the Survey Software Niche
It’s not exactly headline news that we love feedback. It’s our business, after all, and we like it just as much as our clients. Still, it’s great news when the feedback on our SoGoSurvey features is highly positive! We’re proud to share that FinancesOnline, a popular software directory, has awarded SoGoSurvey two honors: Great User Experience 2018 Award and Rising…
Employee Engagement: Enhancing Customer Experience from the Inside
If there’s one thing we’ve learned since the economic collapse ten years ago, it’s that big salaries and gold-plated benefits do not guarantee a happy or productive workforce or amazing employee engagement. In order to nurture the bottom-line, companies have spent decades figuring out ways to improve the customer experience. After all, happier customers means more business and higher revenue.…
v11.0: Release The Excitement!
It’s official: Our latest SoGoSurvey update is now live! If you’ve logged in within the past few days, you’ll notice the invitation to check out the new style. Not ready yet? Keep calm and check out a few highlights, starting with our updated flow… YOUser Experience This release is designed with you in mind, reducing the number of clicks…
How To Use Data Insights To Improve Employee Experience
Employee experience is a rather new concept that’s taken the HR world by storm. Thanks to the digital transformation companies have undergone over the last years, Human Resources professionals have also experienced a transition that emphasizes the experience of the employees from the moment they are recruited to the moment they leave the company. But if there’s one thing that the…