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SoGoSurvey + Salesforce = Nirvana

SoGoSurvey has provided integration with Salesforce for a long time. That integration is simple and allows our clients to access SoGoSurvey from within the Salesforce application.  In the upcoming Spring 2018 Release, SoGoSurvey will now have a strong and native integration with Salesforce. Let me explain. You can now connect your Salesforce account from within your SoGoSurvey account. This is a…

Tabs: Destroyer of Worlds

Quick focus question: How many tabs do you have open? And on another screen? And in another browser? This isn’t one of those personality tests where I translate your total into a Tab Type that offers you insight and advice on living a richer, more successful life… or is it?    If You Have Too Many Tabs: You’ve got a lot…

Listen Up: Expert Feedback Counts Double

Sometimes, you have to rely on an expert. I had some work done on my car. I think I paid too much. My doctor gave me an updated prescription. Was the change necessary? There was a little too much turbulence on my last flight. Couldn’t the pilot have avoided it? At many points in our lives, we need to trust the…

Sunny With A Chance of Word Clouds

Ready for some good news? Two things: good feedback and word clouds!! We’ve gotten lots of great feedback from our 2018 Customer Satisfaction Survey. If you participated, you’re getting a report! Rolling out with new opportunities in our new release, the Omni Report includes word cloud capabilities. Yess!! Add these two together, and you might see something like this: Stay…

Big Banks = Big Satisfaction?

While some may have a negative association with ‘Big’ anything [Big Brother, Big Data, Big Whatever], recent studies have shown that Big Banks are overtaking credit unions in customer satisfaction. Many credit union members may feel their experience is local and personalized, but is bigger better – and do enough members feel that way to make a difference?   Credit…

Behind The Numbers Podcast: Episode 1

A new podcast, you say? Indeed! There are a few questions we’re always asking, and we’ve decided to put them to the experts in a podcast we’re calling Behind The Numbers. In each episode, we’ll ask our guest to tell the story behind some key numbers, and we’ll dive deep on how data makes a difference, what growth and success…

Feedback on Engagement: Better to Give and Receive

When was the last time you received feedback at work? It turns out, forty-three percent of highly engaged employees receive feedback at least once a week, compared to only 18% of employees with low engagement. And — it’s not only good news that’s good news. Critical feedback makes a difference, too. Employees who regularly receive personal attention and specific feedback on…

What do I have to do to get a strategy around here?

Get this: 90% of leaders think an engagement strategy has an impact on business success — but barely 25% have a strategy. Disconnect? Definitely. Opportunity? Indeed. Most leaders understand that high employee engagement translates to better business. In practice, though, they’re not always sure how to measure engagement or improve it, so a meaningful strategy never comes together. For employees…

Credit Unions: Improving Perception, Growing Business

Credit unions everywhere face the uphill task of conveying their value proposition to their members. Not only do they have to fight their competitors to provide more innovative products and better services, but they must tackle any negative perceptions in the community. As millenials join the workforce and start to open up their wallets, whether to buy a new car or their…

Stick It: Land the Branding

Like most people, I’ve never been an Olympic-level figure skater, so forgive my total lack of knowledge on the right jargon. Still, is it not totally amazing when they nail the landing? Somehow, from all kinds of mid-air spins and twists at a crazy speed, they manage to land with confident grace, at speed, on solid ice, balanced on slivers…