Confidentiality is a huge deal, and an anonymous survey can be the ticket to candid responses — and lots of them. We’ve seen response rates skyrocket when clients roll out a real live Anonymous Survey, and they’re the perfect solution to collect real answers on sensitive topics like Employee Engagement or Performance Evaluations. In some cases, though, I hear this…
Onboarding 102: Why Employee Onboarding Matters More Than You Think
Like customer onboarding, employee onboarding is crucial to ensuring high retention rates. Studies show that onboarding programs can increase retention by 25% and improve employee performance by 11%; in fact, employees who participate in a structured onboarding program are 69% more likely to stay with an organization for 3 years. We find that companies routinely underestimate the importance of retention,…
Onboarding 101: Why Customer Onboarding Matters More Than You Think
Many companies are guilty of not having any proper procedures in place when it comes to onboarding. With customers, for instance, most sales reps will focus all their energy and efforts on closing the sale. Once the customer has signed on the dotted line, a sales rep might send across an invoice and engage in a few pleasantries, but then…
SoGoSurvey Highlighted by Software Review Site as a Key Player in the Survey Software Niche
It’s not exactly headline news that we love feedback. It’s our business, after all, and we like it just as much as our clients. Still, it’s great news when the feedback on our SoGoSurvey features is highly positive! We’re proud to share that FinancesOnline, a popular software directory, has awarded SoGoSurvey two honors: Great User Experience 2018 Award and Rising…
Employee Engagement: Enhancing Customer Experience from the Inside
If there’s one thing we’ve learned since the economic collapse ten years ago, it’s that big salaries and gold-plated benefits do not guarantee a happy or productive workforce or amazing employee engagement. In order to nurture the bottom-line, companies have spent decades figuring out ways to improve the customer experience. After all, happier customers means more business and higher revenue.…
v11.0: Release The Excitement!
It’s official: Our latest SoGoSurvey update is now live! If you’ve logged in within the past few days, you’ll notice the invitation to check out the new style. Not ready yet? Keep calm and check out a few highlights, starting with our updated flow… YOUser Experience This release is designed with you in mind, reducing the number of clicks…
How To Use Data Insights To Improve Employee Experience
Employee experience is a rather new concept that’s taken the HR world by storm. Thanks to the digital transformation companies have undergone over the last years, Human Resources professionals have also experienced a transition that emphasizes the experience of the employees from the moment they are recruited to the moment they leave the company. But if there’s one thing that the…
Learn It or Lose It
So, what did you learn this summer? With school buses already back on the streets — not everywhere, but they’re coming! — it’s the perfect time to check in on learning. Let’s face it: If you’re not learning, you’re losing. While there are plenty of other factors, this is one of the main reasons why so many school districts are considering…
Online Reviews Heat Up Summer Business
Around here, summer’s almost over. Sure, you could probably fit in another quick trip or two, but in these waning golden hours, is it worth it? Before we go too far down that particular Missy Elliot track, let me rephrase the question: How do you decide what’s worth your time, attention, or money? If you’re alive today and reading this…
The Savvy Marketer’s Guide To Online Reputation Management
Say you want to purchase a new CRM system or a sales tool, and you’ve pretty much got your heart set on which vendor to work with. Before you commit to a contract, though, you decide to Google this company, and you realize that they’ve got a ton of negative reviews. Yikes. Will you stick with this vendor, or will…