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About SoGoSurveySelling a CX Solution Starts with Delivering Exceptional CX: An Interview with Director of Sales Ian CrowleyAs we continue meeting people behind the SoGoSurvey brand, our next conversation is with our Director of Sales, Ian Crowley, to learn more about the ...3 min read
Best PracticesWhen to Initiate a CSAT SurveyWe’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to CX, and that’s because we’re all about feedback here at ...3 min read
Customer ExperienceHow is CSAT Calculated?The CSAT score has long been beloved by CX experts, who consider it the best way to get a general sense of how satisfied customers ...5 min read
Employee EngagementHow to Find a Work Mentor Who is Right for YouYou know that partnering with a mentor at work can give you access to a valuable sounding board. You’ll be treated to professional advice from ...3 min read
Feature FocusSoGoSurvey 29.0 Release HighlightsThere’s a new release here at SoGoSurvey, and we can’t wait for you to check it out! While the updates vary by account type and ...4 min read
Financial ServicesTop 7 EXCEL 22 Favorites: NYCUA Annual Meeting HighlightsCredit union industry events are driven by one major idea and EXCEL 22, the New York Credit Union Association's 2022 Annual Meeting, was no exception. ...3 min read
FormsHR Forms Simplified (4): Post-Interview EvaluationAs an interview wraps up, you might be seeing the light at the end of the tunnel -- but is it the possibility of finally ...4 min read
GeneralKnow Better, Do Better: Why Only Celebrating Diversity in February is DangerousAs we're focusing our corporate social responsibility lens on Diversity and Inclusion during the same month we recognize Juneteenth, it seems like an opportune time to speak ...7 min read
Healthcare5 Ways to Build Patient ExperienceFinding new ways to improve your patients' experience is more than just about making your patients happy. We’ve spent time talking together about how important ...4 min read
K-12/Higher EducationVirtual Learning Lessons that Teachers Can Carry Back Into the ClassroomNecessity is the mother of invention, and virtual learning necessitated a whole lot of creative thinking by schools and educators. The shift from the classroom ...4 min read
Market ResearchBrand Identity: The What, Why, When, and How (With Examples!)The WHAT Before we dive deep into brand identity, let’s get our definitions straight. Brand identity does not equal brand. It is important to not ...4 min read
Professional DevelopmentSteer Your EntrepreneurSHIP: An Exercise in Professional DevelopmentWhen we think about entrepreneurship, we think of an enterprising individual with dreams of making a new company highly successful. We imagine being the boss ...4 min read
Real EstateWhat’s Happening to All That Vacant Office Space?With office vacancies climbing to unprecedented levels, the commercial office space market is clearly in turmoil. The driving force behind this dilemma is the popularity ...4 min read
Survey TypesAre your credit union members ready for ITMs?ITMs are often pitched as an alternative to ATMs, but they’re really more of an upgrade, or a “next step” in the technology’s evolution. While ...