Seven Excellent Employee Retention Strategies

With so many changes taking place in our workplaces (wherever and whatever they may be!), conversations about employee retention are critical. While supporting employees during and through post-pandemic transitions requires planning, empathy, and clear communication, these priorities are hardly unique to these strange days. What is employee retention? Why is…

Employee Satisfaction Survey Questions: Key to Employee Retention in a Competitive Business Environment

Why do employee satisfaction surveys matter? Employee churn attacks a company's profitability ruthlessly, leaving no prisoners. It's arguably one of the most disruptive influences on business equilibrium. Around the world, senior management agrees that the following elements to the heart and soul of employee retention: Job satisfaction The use of…

Why Customer Retention is a Crucial Part of Company Strategy

What is Customer Retention?  Losing clients is costly. It far outweighs the expense of earning new ones by up to twenty-five times. Therefore, it pays handsomely to hold on to customers that are faithful over a long time. The opposite of customer retention is customer churn, where businesses keep losing…

Stop the Churn: Employee Satisfaction and Retention Rates

How satisfied are your employees? The answer might matter more than you think. The satisfaction of your employees is of paramount importance. It determines their level of commitment and by association also their productivity. Employee satisfaction is a measure of their contentment and satisfaction in their roles and at the…

EX(it) Strategy: How Staycations Support Employee Retention

To make your work work for you, sometimes you need to stop working. No matter your role, to operate at your best you need to be able to take your foot off the gas pedal once in a while. Working from home can definitely help, but there are times where…

Let’s #CUImagine: Carolinas Credit Union League Annual Meeting

The perfect vacation? Sunshine, blue skies, and plenty of inspiration! The folks organizing the Carolinas Credit Union League Annual Meeting got it all right -- including the perfect weather! Imagine 2022, held in Myrtle Beach, South Carolina, was full of good fun, great conversations, and amazing views. Still, this wasn't…

When to Initiate a CSAT Survey

We’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to CX, and that’s because we’re all about feedback here at SoGoSurvey. The CSAT is based on direct feedback from your customers on how they feel about your products, services, or support. It’s a wonderful barometer…

How to Find a Work Mentor Who is Right for You

You know that partnering with a mentor at work can give you access to a valuable sounding board. You’ll be treated to professional advice from someone more, or differently, experienced than you. That probably sounds appealing. But first, you need practical advice about how to find the work mentor that…

Buzzword Decoded: What is CSAT Really?

CSAT is by far one of the most recognizable metrics when it comes to measuring customer experience, and one that companies have seemed to use forever. But have they really? Because of its importance, the CSAT score seems to have been around since the beginning of time—why wouldn’t you want…

6 Benefits of Mentoring in the Workplace

Research the career trajectories for CEOs of Fortune 100 companies, and you can count on certain similarities coming up. One consistent characteristic? They often call out a positive experience with a mentor. After sharing the basics of workplace mentoring, this article will examine several benefits of mentoring in the workplace,…