Adam Spencer
Adam is an avid writer and reader. Besides consuming podcasts non-stop, Adam enjoys movies, D.C. sports, and spending quality time with family and friends. Working out and jumping rope is what helps keep Adam happy and healthy. Meet Adam.
Adam Spencer's Articles
3 min read
Customer ExperienceS’More CX: How to Improve Camp ExperienceIf you're a regular reader of our SoGoSurvey blog, you'll notice that we spend a lot of time focusing on CX. Today, though, we're looking ...5 min read
Customer ExperienceHigher Ed Marketing Advice From a Recent GradI remember looking at colleges while in high school, wondering where my next four years would be located. I also remember being very opinionated and ...4 min read
GeneralHow to Identify the Validity of Data-Driven ClaimsThere's this clip of comedian Bill Burr on Conan talking about how he won’t listen to his friends list a source unless it comes from ...2 min read
GeneralSocial Interactions in the Post-COVID-19 WorldVaccines are rolling out, guidelines are being revisited, and something like "normal" seeems like it might be headed our way. I have been thinking about ...3 min read
GeneralMaking Metrics Matter Every DayAs convenience and personal health/safety have become top priorities over the past year, it's no surprise that customization and personalization are now key differentiators in ...3 min read
Employee EngagementSocial Interactions in the Post-COVID-19 Professional WorldBefore the global pandemic reached the United States in March 2020, a typical professional introduction would involve a handshake and not socially distant conversations. Now, ...5 min read
Customer ExperienceCustomer Service Communication ChallengesIn a hyper-competitive market with seemingly endless choices, customer experience is a critical differentiator. Every single interaction a customer has with your brand might be ...3 min read
Feature FocusQR Code Convenience: Safe and Simple Survey DistributionWith our modern and tech-savvy world we see QR codes everywhere: food menus, instruction manuals, and on many well-known applications (Snapchat, Venmo). You can even ...4 min read
Employee EngagementHow to Alleviate Assessment Stress in the WorkplaceTests are not usually described as “fun” or something you’re “looking forward to.” Whether you’re looking to join a new company or you’ve been around ...3 min read
Employee EngagementNo Days Off: The PTO Problem During the PandemicIf you’re like me or many of the people I know, working from home has provided a lot of benefits: no commute, working from the ...