Gordon Polovin
Gordon Polovin's Articles
5 min read
Employee EngagementWhy upskilling your workforce is the best investment in a rapidly changing worldThe digital era has changed the face of modern small and medium organizations (SMB) and large enterprises alike. The call to keep up with the ...5 min read
Customer ExperienceThe Impact of Branding: You’d Better RecognizeAny conversation about customer experience (CX) must include a discussion of brand power and where it can lead. How important is branding? Brand power energizes ...5 min read
Feature FocusAssessing Assessments: Why We’re Driven to QuizzingPop quiz: When is the last time you took a quiz online? No matter the platform or the topic, online quiz creation seems to be ...5 min read
About SoGoSurveyAI on EX: Why Artificial Intelligence is Transforming Employee Experience ForeverWorking in the digital era, especially with the latest AI revelations, has resulted in a new quality of life. Technology companies, in most cases, routinely ...5 min read
Customer ExperienceAI and CX in 2020 and BeyondArtificial Intelligence (AI), sometimes referred to as machine-learning, has impacted the omnichannel customer experience in a big way as we enter 2020. Microsoft predicts that ...