Jake Burgess
Jake is the words and grammar guy. Before putting pen to paper, Jake likes to walk a few miles in his audience’s shoes: he has now amassed an extensive collection including flip flops, soccer cleats, and stilettos.
Jake Burgess's Articles
5 min read
Best PracticesPositive Steps Every Business Can Make for Gender Equality at WorkAlthough the conversation around gender equality in the workplace is getting louder, there is still an enormous amount of work to do to realize it. ...4 min read
Best PracticesHow to Engage the Best Seasonal Workers Ahead of the HolidaysDespite being extremely valuable members of the team, seasonal workers are generally given a rough time by employers. Training is scant and it’s common for ...6 min read
Best PracticesGetting the Best Results from Freelance and Contractor PartnersThe gig economy has seen the number of career freelancers skyrocket in recent years. By 2028, it is predicted that gig workers will make up ...4 min read
Employee EngagementHow to Build an Environment That Empowers New ManagersThere’s a lot of content out there on empowering employees and getting the most out of teams — but where is the guidance on empowering ...5 min read
Employee EngagementIs it time for employers to embrace performance-based pay?The idea of performance-based pay is heavily stigmatized. We conjure images of vociferous salespeople or billionaire CEOs raking in eight-figure dividends while the rest starve. ...5 min read
Best PracticesThe Dramatic Effect of Sleep on Employee (and Employer) PerformanceIn the U.S., the glorification of long work hours, early starts, and “optimizing sleep” is approaching fetishism. Rampaging through life with minimal sleep is impressive ...5 min read
Customer ExperienceThe Importance of Omnichannel Consistency in Customer ExperienceA customer experience that is consistent across all channels has been shown to lead to an increase in loyal brand ambassadors, positive product reviews, and ...5 min read
Employee EngagementWorkplace Stress: Signs You Need to “Step Back” and How to Do ItThe typical image of stress is someone working at 100 mph — putting out fires, fulfilling obscene demands, long hours, and the constant pressure of ...4 min read
Customer ExperienceCan We Measure the ROI of Improved Customer Experience?As many as half of CX leaders are not properly able to quantify the impact of customer experience on crucial business metrics like revenue or ...5 min read
Employee EngagementFeedforward, Not FeedbackThere’s a new buzzword making the rounds within business development circles: feedforward. It’s a relatively new approach which flips the traditional performance review model on its ...