Jenn Goddu
Jenn likes asking questions and getting answers, which makes SoGoSurvey a good match. She’s a Charlotte, NC-based, Canadian ex-pat, with a M.A. in Journalism and a M.F.A. in Creative Writing. She’ll leave the quantitative data analysis to the experts!
Jenn Goddu's Articles
6 min read
Customer ExperienceCX Expectations and How They Impact Employee ExperienceEmployee experience has come to be viewed as a strategic area for companies to drive value. While its importance is widely recognized, a disconnect between ...5 min read
Customer ExperienceHow CX Expectations Shape Our Human ExperiencesConsumer behavior changed in 2020. Really, we had to adapt in all areas of our lives. One constant? High customer experience expectations. What with next-day ...5 min read
Customer ExperienceHow to Solicit Customer FeedbackJust as no man is an island, no business can go it alone. You may have the greatest product or service ever. Yet if your ...4 min read
Customer Experience4 Positives of Negative Online ReviewsA negative online review could send a small business owner spinning. “It’s all over! No one will shop from us ever again.” Obviously, this individual ...4 min read
Best PracticesDo a Good Job Leveraging Praise in Employee EngagementYou’re not about to put a smiley face sticker or stamp a star on an employee’s report. At least, we hope not. Still, we understand ...4 min read
Employee EngagementEffective Emotional Intelligence Leadership: 6 Things to Watch Out ForTo use the movie trailer phrase, "In a world where..." context is critical. Emotional intelligence leadership strives to balance the outside world demands and anxieties ...4 min read
Employee EngagementEmotional Intelligence Can Be LearnedThe global pandemic has tested the best of us. No matter where we work, or at what level, we’ve been asked to adapt to restrictions ...4 min read
Employee EngagementThe Importance of Emotional Intelligence in Leadership TodayOur understanding of emotional intelligence is 30 years old. The question now is, "What is the importance of emotional intelligence in leadership today?" This article ...4 min read
Best PracticesWhat’s in a Word? The Importance of Survey WordingWith the tools available today it can seem so simple to just bang out a survey and look for great results. However, designing a great ...5 min read
Best PracticesHow Managers Can Help Employees Set GoalsMany of us start a new year setting professional goals and making personal resolutions. Yet, attaining our goals can be challenging and a source of ...