Kendall Place
Kendall Place's Articles
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About SoGoSurveyScore More: Percent FavorableWith Weighted Score and Net Intent covered in our previous blogs, we’re rounding out the Score More series with Percent Favorable. Percent Favorable gives you ...3 min read
About SoGoSurveyScore More: Net IntentHot on the heels of Score More: Weighted Scores, this entry is all about Net Intent. Net Intent lets you quantify the overall sentiment of ...3 min read
Feature FocusScore More: Weighted ScoreWith our newest update, 25.0, we’ve added some new ways to view overall survey scores in the Omni Report. In addition to Weighted Score, try ...3 min read
Best PracticesFAQ: Offline Survey ParticipationWith new releases come new features, and with new features comes having to learn how to use them. Offline participation is one of those that ...4 min read
Best PracticesStrange Days: The Benefits of Pets as CoworkersSince I’ve been working from home, I’ve had the pleasure of working alongside two furry coworkers – my dog, Klara, and my cat, Chester. They’re ...3 min read
GeneralYear-End Clear-Up: Desktop and DownloadsLike much of the population, I spend hours every day staring at my computer screen -- eight hours for work and then a few more ...4 min read
GeneralCrafting CreativityOver the past few months, I’ve spent much of my time with crafting supplies in hand. Whether it’s with an embroidery needle and thread or ...4 min read
Customer ExperienceRound Out Your CX Program with Closed Loop Feedback ManagementWhat? Feedback is feedback, right? Well, yes, but what you do with it is what makes it closed loop. Closed loop feedback means that you ...3 min read
Customer ExperienceCrash Course: Key Driver AnalysisYou’ve heard it countless times, but I’ll say it louder for the people in the back: Customer experience should be a priority. Think it's not worth the ...4 min read
About SoGoSurveyOFH: Starting a new job mid-pandemicBeing the new hire at a company can be difficult. Meeting coworkers, learning new skills, and finding your way around an unfamiliar office all at ...