Melissa Krut
Melissa seeks balance in all things: the rush of running and the quiet of yoga, what's gained in learning and what's given in teaching, and the pleasures of reading and writing. Her desk would be a hammock, if she could swing it. Meet Melissa.
Melissa Krut's Articles
5 min read
About SoGoSurveySoGoSurvey 28.0 Release HighlightsReady to dive in to our latest release? We can't wait for you to check it out! Remember that features vary by package type, but ...6 min read
Best PracticesHoliday Marketplace: Tradition, Innovation, and Getting It Right"The holidays are here" is a phrase we hear a lot around this time of year, but it's fair to say that the holidays are ...4 min read
Best PracticesThe Weighty Argument For Rating QuestionsWhich of these best conveys the message? It's great to rate! Rate, don't wait! Weight, don't wait! Rate on! As a writer, I'm okay with ...5 min read
Customer ExperienceGreat Techspectations: Making Technology Do It All So We Don’t Have ToIf you had a hammer, would you: (a) Hammer in the morning, hammer in the evening, all over this land (b) Expect the hammer to ...5 min read
Best PracticesHow to Edit a Live Survey (And Why You Maybe Shouldn’t)If you're wondering how to edit a live survey, you've missed the most critical step in the survey design process. What kind of testing did ...5 min read
Customer ExperienceCamera On: How Video Calls Improve Our Lives (Mostly)Customers have long connected with companies over the phone, but the rise in remote work has led to more and more customer support interactions taking ...5 min read
Employee EngagementLabor Day: The Past and Future of WorkAt a glance, Labor Day might seem like the most ironic of holidays. What are we celebrating? Work! How are we celebrating? By not working! ...4 min read
GeneralReasons to Celebrate: September Is…Looking for reasons to celebrate in times of transition? For many, September means the end of summer and the start of school, plus an early ...4 min read
Best PracticesQualifiers: The Logical Way to Capture Your Ideal Survey ParticipantsHere's the thing: Everyone wants higher survey response rates -- piles and piles of data -- but nobody wants bad data. That's not too much ...5 min read
Employee EngagementListen Up and Speak Up: Burnout, Churn, and Tuning InThere's no question: It's a tough time to be an employer and it's a tough time to be an employee. You've probably seen this in ...