Melissa Krut
Melissa seeks balance in all things: the rush of running and the quiet of yoga, what's gained in learning and what's given in teaching, and the pleasures of reading and writing. Her desk would be a hammock, if she could swing it.
Melissa Krut's Articles
1 min read
Customer ExperienceHow to Launch a New Customer SurveyNew customers are always welcome, but that welcome shouldn't stop once the deal is closed. Keep the good feelings and clear communication strong from the ...1 min read
Customer ExperienceHow to Create a Customer Satisfaction SurveyReady to launch your first -- or next -- customer satisfaction survey? You're closer than you think! Within the next eight minutes, you'll have all ...3 min read
About SoGoSurveySoGoSurvey 20.0: Clearly Better #2020VisionHave you heard the latest? We’ve got 20/20 vision! 2020 has certainly brought challenges none of us could have anticipated. Through all of the ...5 min read
Best PracticesDesign Disaster Avoidance, Part 2Sure, we just had a post on common design mistakes, but there are more than enough to justify one more post -- or a dozen. ...4 min read
Best PracticesDesign Disaster Avoidance, Part 1If I had a nickel for every time I saw these survey design mistakes, I’d have a lot of nickels. From client onboardings to ...4 min read
About SoGoSurveyStrange Days: WFH Pulse ChecksOur new WFH scene has brought plenty of challenges, but one of the best opportunities we’re seeing is the focus on employee pulse surveys. ...2 min read
About SoGoSurveyStrange Days: Home WorkWhen I titled a blog "Strange Days" two weeks ago, I didn’t realize that it would be the first in a series. In Strange ...3 min read
About SoGoSurveyStrange Days: The New NormalSo, is this the new normal? When we checked in last week, our team had begun working from home -- although not everyone prefers ...3 min read
About SoGoSurveyStrange Days: Dealing with COVID-19With the rapidly evolving swirl of news and rumors regarding COVID-19, the novel coronavirus, it can be difficult to know what to believe and how ...1 min read
About SoGoSurveyWe all need answers. #SoGoMobileYou already know there’s an app for that. No matter the question, there’s an app trying to answer it. Want to answer all ...