It’s not exactly headline news that we love feedback. It’s our business, after all, and we like it just as much as our clients. Still, it’s great news when the feedback on our SoGoSurvey features is highly positive! We’re proud to share that FinancesOnline, a popular software directory, has awarded SoGoSurvey two honors: Great User Experience 2018 Award and Rising…
Author Archive for SoGoSurvey
Employee Engagement: Enhancing Customer Experience from the Inside
If there’s one thing we’ve learned since the economic collapse ten years ago, it’s that big salaries and gold-plated benefits do not guarantee a happy or productive workforce or amazing employee engagement. In order to nurture the bottom-line, companies have spent decades figuring out ways to improve the customer experience. After all, happier customers means more business and higher revenue.…
How To Use Data Insights To Improve Employee Experience
Employee experience is a rather new concept that’s taken the HR world by storm. Thanks to the digital transformation companies have undergone over the last years, Human Resources professionals have also experienced a transition that emphasizes the experience of the employees from the moment they are recruited to the moment they leave the company. But if there’s one thing that the…
The Savvy Marketer’s Guide To Online Reputation Management
Say you want to purchase a new CRM system or a sales tool, and you’ve pretty much got your heart set on which vendor to work with. Before you commit to a contract, though, you decide to Google this company, and you realize that they’ve got a ton of negative reviews. Yikes. Will you stick with this vendor, or will…
What You Don’t Know Can Hurt You: The Value of Customer Feedback
For many companies, collecting customer feedback is an afterthought. After all, companies exist to turn a profit; they’d rather invest their time and effort into revenue-generating activities such as pushing out new products or optimizing their sales funnel, as opposed to soliciting feedback from customers. That said, there are plenty of benefits that collecting (and acting upon!) customer feedback can…
9 Signs Customer Experience Counts
If you’ve been thinking that CX is just a trendy acronym that will go away, think again: Evidence is mounting that customer experience plays a significant factor in consumer choices — and business success or failure. If you’d like to stay on the success side of the equation, get your data to go in this quick and simple infographic! …
7 Spooky Ways to Boost Survey Response Rates
Halloween is right around the corner but you don’t need a magic spell to guarantee your survey’s success! Follow these 7 spooky tips to make your next project boo-tiful and boo-st survey response rates!
SoGoSurvey Tops Online Survey Software Reviews
We are proud to announce that we have been recognized by Capterra as leading the online survey software industry in three major categories: Most Popular, Most Affordable, and Most User-Friendly. While simply appearing on one of Capterra’s “best of” lists is an honor, SoGoSurvey’s appearance high on three different lists is definitely an achievement. Customers around the world use SoGoSurvey…
Enhancing Client Experience in the Insurance Industry
What do you want to be when you grow up? We’ve all been asked the question, but how many of us responded that our passion was the insurance industry?
Fostering Customer Loyalty in the Insurance Industry
Advances in digital technologies, along with significant shifts in consumer behavior, are opening up new opportunities for insurers to enhance their market segmentation, product and service offerings, and distribution models. In an age when demand for insurance remains stagnant, and consumers are increasingly dictating how their providers should meet their needs, these advances also create the opportunity for insurance carriers…