SoGoSurvey
SoGoSurvey's Articles
4 min read
Customer ExperienceWill Customer Effort Soon Be a Thing of the Past?If you’ve been tracking your Customer Effort Score (CES), you’ve hopefully gained insights into ways to improve your customer relations. But if you’re also measuring ...4 min read
Customer ExperienceIs your Customer Service Training Keeping Up With Customer Expectations?Customer service training can’t remain static. While there are constants, yes, your training efforts need to evolve with changing customer expectations, too. Happy customers ...4 min read
About SoGoSurveySoGoSurvey 19.0: Better TogetherYour goals? Create great questionnaires, distribute and collect tons of feedback, and - most importantly - produce fantastic reports with actionable data. Our goal? To ...4 min read
Employee EngagementWhy senior managers are ignoring workplace culture, and why it’s bad newsIt’s been ten years since Rachel McAdams played a spunky new studio exec who quickly (and publicly) fired the deadweight co-anchor from her struggling morning ...4 min read
Customer ExperienceWhy Treat Colleagues as Customers — 6 BenefitsRecognized as a differentiator to help customer loyalty, increase revenues, and boost brand reputation, customer service is a top business priority. Stellar service can have ...4 min read
Customer ExperienceTop 5 Missed Opportunities in the CX JourneyIn today's market, customer experience is the great differentiator. The more personalized the customer’s journey with your brand or product, the better chance you have ...4 min read
Customer ExperienceWhy your website needs to prioritize CXCreating brand value in modern times requires three crucial steps: Track the customer's journey, both online and offline, from beginning to end. ...4 min read
Customer ExperienceHow Customer Experience is Making the Leap from Brick-and-Mortar to the CloudYou know a great customer experience every time someone steps foot in your brick-and-mortar store is key to customer satisfaction and loyalty. But, to meet ...4 min read
Employee EngagementThe Remote Work Revolution: Keep Employees by Sending Them HomeAt certain points in our lives, most of us will probably have to work in one or two less-than-ideal jobs simply for the sake of ...4 min read
Employee EngagementHow Employee Experience Drives Business Success (Or Failure)Great businesses always find, nurture, and retain the best talent. Companies who fail to make this a priority will struggle. They'll have unhappy employees who ...