If you’ve been thinking that CX is just a trendy acronym that will go away, think again: Evidence is mounting that customer experience plays a significant factor in consumer choices — and business success or failure. If you’d like to stay on the success side of the equation, get your data to go in this quick and simple infographic! …
Author Archive for SoGoSurvey
7 Spooky Ways to Boost Survey Response Rates
Halloween is right around the corner but you don’t need a magic spell to guarantee your survey’s success! Follow these 7 spooky tips to make your next project boo-tiful and boo-st survey response rates!
SoGoSurvey Tops Online Survey Software Reviews
We are proud to announce that we have been recognized by Capterra as leading the online survey software industry in three major categories: Most Popular, Most Affordable, and Most User-Friendly. While simply appearing on one of Capterra’s “best of” lists is an honor, SoGoSurvey’s appearance high on three different lists is definitely an achievement. Customers around the world use SoGoSurvey…
Enhancing Client Experience in the Insurance Industry
What do you want to be when you grow up? We’ve all been asked the question, but how many of us responded that our passion was the insurance industry?
Fostering Customer Loyalty in the Insurance Industry
Advances in digital technologies, along with significant shifts in consumer behavior, are opening up new opportunities for insurers to enhance their market segmentation, product and service offerings, and distribution models. In an age when demand for insurance remains stagnant, and consumers are increasingly dictating how their providers should meet their needs, these advances also create the opportunity for insurance carriers…
5 Simple Ways to Transform Your Survey
Whether you’ve spent minutes or days working on your survey, it’s easy to miss a few pieces along the way. Get caught up in content and you ditch design. Focus on flash and you might slack on substance. Before you launch, step back for a look at the big picture, and review these five quick tips to jazz up your…
You Didn’t Have WHAT in the Old Days?
Remember the “good old days” of black and white television? Me neither. Things change fast, but you probably remember a time when:
Young Professionals Seeking Meaningful Careers Add to Banking Talent Gap
An insightful article in Efinancialcareers highlighted an interview with a Millennial woman who had this comment about the financial services industry:
Customer Service in the Age of Customer 3.0
We all remember the disturbing 30-second video of a bloodied United Airlines passenger being dragged from his seat on an overbooked flight at Chicago’s O’Hare International Airport. The now infamous video attracted more than 6 million views in one day, sparked international outrage, and threatened to unravel more than a year of work by CEO Oscar Munoz to rebuild the airline’s battered customer service…
Are You Happy with Customers’ Perceptions of Your Brand?
To say that 2016 wasn’t the best of years for tech giant Samsung is probably putting it mildly. After several Galaxy Note 7 smartphones were reported to have overheated, caught fire or exploded—with The Federal Aviation Administration (FAA) and The Department of Transportation (DoT) banning Samsung’s Note 7 smartphones from all U.S. domestic flights due to safety concerns—Samsung was forced to…