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Author Archive for SoGoSurvey

5 Surprising Questions Your Employee Engagement Survey Must Have

How important is an employee engagement survey? During his GE tenure, highly respected CEO Jack Welch argued, “There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying that no company, small or large, can win over the long run without…

How 360-Degree Feedback Can Benefit Your Organization

Many companies avoid 360-degree employee evaluation because of its complexity. There’s a lot of misunderstanding about 360-degree feedback, which is unfortunate, because it “can” be a powerful tool for people to improve their performance, particularly at the higher levels in an organization. Following are 4 practical ways your business can benefit from 360-degree feedback: Opens the Channels of Communication Adopting…

7 Ways to Boost Patient Satisfaction

When patients visit your facility or practice, are they greeted with a big smile and a friendly “hello”? Are they assisted promptly, or forced to wait unreasonable lengths of time for consultation? Enjoying a pleasant environment inside a doctor’s office has always been important, however, most patient satisfaction surveys today conclude that patient engagement is predominantly at the level of…

Employee Surveys Do Work: The Do’s and Don’ts for Getting It Right

Are you getting the most out of your employee survey?  Are you overcoming survey fatigue and low response rates?  Do you know what your survey results are really telling you? Maintaining highly engaged employees at all levels in an organization is an important factor in achieving a competitive advantage. High employee turnover is a sure sign a business is headed for trouble.…

Best Practices for Improving Your Employee Survey Participation Rate

It happens every year—your company rolls out the annual employee survey so that management can measure engagement levels across the organization. But with all the expense and effort to administer employee surveys, the average employee survey response rate is a meager 30%-40%, and without employee participation, the survey is worthless! Getting employees to take the time to complete the survey…

360-Degree Employee Evaluation

In an episode of the Emmy Award-Winning Comedy Series, The Office, “office hottie” Pam Beesly speculates about her upcoming performance review: “It’s performance review day, company-wide. Last year, my performance review started with Michael asking me what my hopes and dreams were, and it ended with him telling me he could bench-press 190 pounds. So, I don’t really know what…

Company Culture Surveys: Uncovering Corporate Identity

Today having great a company culture is considered more a prerequisite, than simply a nice-to-have. In fact, an exceptional company culture is almost expected, in addition to other traditional benefits employees draw. More and more, job candidates are choosing a company because of its culture rather than its paycheck—and it’s not just a fad. Unfortunately, a lot of organizations struggle to create…

Managers’ Vital Role in Employee Engagement

Manager Effectiveness Evaluation or Upward Evaluation, when done well, can drive employee engagement and business profits.   Successful companies know that employee engagement drives business outcomes and is a leading indicator of future business success. Engaged employees are more productive, more customer-focused, and are less likely to leave their job. In fact, research substantiates a direct correlation between engagement and…

Using Comparison Reports to Delve Into Data

Quite often, we do research to get a snapshot of this moment in time: What do customers think of our new initiative? Which product features are most important?  However, in many situations, the current moment-in-time data is relevant only in terms of a comparison or an ongoing trend. On some random satisfaction scale, a score of 8 might be a…

When, Why, and How to Use Weighted Scores in Survey Rating Questions

Even the most basic survey tool lets you measure responses using a ranking or rating scale. For instance, it’s common to use satisfaction or importance scales (e.g. “very important” to “very unimportant”) or recommendation scales (“How likely are you to recommend us to a friend?”). Sometimes, however, your data analysis can benefit from applying weighted scores to the answers during…