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Author Archive for SoGoSurvey

Five Myths about Customer Surveys Debunked

Still not sure about doing a customer survey? Small business owner, it’s time to take the mental bungee jump past the customer survey myths that are holding you back. Keeping up with customers is enormously valuable and supports smart decision-making. Here are five common myths about customer surveys, debunked for good. 1. Customer surveys are only for big businesses with…

Online Surveys 101 – Understanding Online Surveys

Need to know how to conduct a survey? If you’re new to online surveys, you may be feeling intimidated. This series of articles takes the mystery out of online surveys so you can create engaging surveys with confidence. Why online surveys? Online surveys are a fast, affordable, and effective way to get feedback from people over the Internet to improve…

How to Create a Cross Tab Report

A Cross Tab Report shows the relationship between two or more survey questions. It’s often used to compare how different groups responded to your survey questions. SoGoSurvey’s Cross Tab Report is available with all our online survey packages. Cross tabbing can uncover all kinds of insights about your survey participants. Here are some examples of questions it can answer: Employee…

Running Reports in SoGoSurvey: Part 3

In Part 2, we talked about some of the popular reports in SoGoSurvey, such as the Individual, Conditional, and Verbatim reports. Now we’re ready to look at the Filter Manager and two effective reports that can help you increase your survey response rate ― Response Trend and Response Rate. Filter Manager The Filter Manager allows you to filter the data…

Running Reports in SoGoSurvey: Part 2

In Running Reports in SoGoSurvey: Part 1, we started with a basic Bar Graph Report to show you how to generate reports in SoGoSurvey. Now we’re ready to go a little deeper and look at some of the other popular reports for analyzing survey results. Conditional Report The Conditional Report is a great next step for digging deeper into the…

Running Survey Reports in SoGoSurvey: Part 1

This is the first in a 3-part series to help you get started with running survey reports in SoGoSurvey. It’s very easy to run survey reports with our wizard-driven software. In many cases, you can generate a report with one click. You don’t have to go through all the steps in the wizard. Just follow as many as you need…

Tracking Survey Participation

Ever wonder what happens to your surveys after you send them out? SoGoSurvey’s Distribution Dashboard tracks survey participation for you and shows survey results as they happen. This post gives you an overview of its features and how you can use this information to get higher open rates, better response rates, and decrease bounces and unsubscribes. To track a survey…

Sample Surveys You Can Use Now

When you create a survey in SoGoSurvey, you can start from scratch and write your own questions, or choose one of the pre-written sample surveys in the Survey Bank. All the sample surveys were designed by survey experts and used in real situations. You’ll find some examples of these below. You can delete and edit the questions in any sample…

Launching a Survey on Your Website

In my last post, I showed you how to launch a survey via email. Now I’ll show you how to publish a survey link on your website using SoGoSurvey. You can also watch the video at the end of this article. 1. Go to Launch a Survey and select your survey. 2. Select Publish Survey / Send Invitation. 3. Under…

Launching a Survey via Email

When you’re ready to launch your survey, the first thing you need to do is decide how you want to distribute it. With SoGoSurvey, you can launch your survey via email, website, social media, or text message. This post will show you how to launch your survey via email invitation, along with some best practices tips. You can also watch…