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Jul 05, 2020

Strange Days, Cont’d

by Melissa Krut

When we started the Strange Days series, so long ago, I imagined it as a month or so of weekly check-ins. Then, the weeks kept going, and the strange days continued. Instead of reporting on something unusual, it eventually felt more normal to incorporate this strangeness into our new reality. How can organizations support employee engagement as their workforce becomes more physically distant? What does customer experience look like in the face of a global pandemic? How can anyone make decisions without being able to predict the future? Now, these strange days have become the new normal. Prioritizing Employee Pulse Checks As we reflected on several weeks ago, employee pulse checks have become the weekly norm at SoGoSurvey. Every Wednesday, a message goes out on Slack inviting anonymous participation from our entire team. Each week’s questions focus on a specific theme — either fun or serious — and includes the consistent metric question that gets right to the heart of the discussion: How’s it going for you? We’ve heard from our team members on topics as diverse as preferred comfort foods and playlists to recognition and communication, from coffee vs. tea to high-energy vs. low-energy relaxation, and from how to cope with stress to what we’re looking forward to in the future. Recently, of course, as much of the world has shifted to the conversation about reopening — nobody with any sense calls it “back to normal” — we’re having the same discussions. Back to… What? You don’t have to […]

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