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Apr 16, 2022

Empathetic Listening for Better Corporate Culture

by LeTeisha Newton

Corporate culture can determine how employees feel at work, the way they interact, and the way they regard the company. Toxic or uninspiring work environments aren’t good for retaining top talent or boosting customer satisfaction. In fact, low employee engagement and morale due to poor work environments will have negative effects on retention, hiring, and customer loyalty and satisfaction over time. Positive environments produce greater employee morale and employee engagement, which then extends to the customers. But how do you create a better corporate culture? This month’s focus on empathy started with a look at corporate social responsibility. Now we continue the theme with an examination of how empathetic listening can encourage greater commitment to employee well-being. Empathetic listening should be the linchpin of corporate interaction between employees, no matter the time. It is also more advanced than active listening, and should be the preferred form when at work. Empathetic listening is about being emotionally connected to another person to be more attentive and responsive during the conversation. The connection comes from identifying similar experiences or situations that create a more genuine and authentic response in conversations and relations. But how does empathetic listening lead to better corporate culture and help your organization with corporate social responsibility? Better Emotional Intelligence Emotional intelligence is the ability to perceive, handle, understand, use, and manage emotions. Through empathetic listening, employees increase their emotional intelligence in the workplace, while boosting morale, becoming more understanding, and increasing loyalty to those around them and to the company. In […]

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