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Customer Experience3 Ways Emotional Intelligence Can Improve Your Customer ExperienceWant to connect better with your customers? Speak to their emotions! This is especially important right now as the world navigates an overwhelming sense of...5 min read
Customer ExperienceHow Employee Engagement Can Foster a Better Patient ExperienceReady for a check-up on the service you provide? We’ve recently discussed the importance of understanding the differences between voice of the patient, patient satisfaction,...4 min read
Customer ExperienceWhy You Should Offer Professional Development to Your CustomersDo your customers reach out with frequently asked questions? While a FAQ section on your website can help answer these common issues, consider how a...3 min read
Customer ExperienceUncovering Key Insights to Increase Customer Satisfaction in Retail BankingOn November 10, SoGoSurvey hosted a webinar titled “Uncovering Key Insights to Increase Customer Satisfaction in Retail Banking.” The webinar explored the key drivers of...5 min read
Customer ExperiencePatient Voice, Patient Experience, or Patient Satisfaction: Understanding What Really MattersDr. Gregory House of the popular medical drama House is brilliant at deducing difficult-to-diagnose disorders like a triage-intense Sherlock Holmes. Through acerbic wit and follow-the-leader...3 min read
Customer Experience5 CX Lessons We Can Learn From “Squid Game”The Korean drama “Squid Game” has taken the world by storm. The nine-episode show has become Netflix’s most watched series, reaching more than 111 million...4 min read
Customer ExperienceGoing Green to Sustain the Customer ExperienceClimate change is no longer a distant possibility, but a present reality. With global environmental movements gaining momentum and rising climate awareness, there is an increasing...3 min read
Customer ExperienceThe Future of New Media Releases in Relation to Movie Theaters and Streaming ServicesMovie distribution forever changed at the start of 2021. Besides many theater chains being fully or partially shut down, Warner Brothers announced that all of their...5 min read
Customer ExperienceGreat Techspectations: Making Technology Do It All So We Don’t Have ToIf you had a hammer, would you: (a) Hammer in the morning, hammer in the evening, all over this land (b) Expect the hammer to...6 min read
Customer ExperienceStratified Random Sampling: A Powerful Marketing ToolMarketers aiming their brands at large segments need to find a common thread. What I mean is this: Find the core connection that motivates people...3 min read
Customer ExperienceEmpathize with Your Audience During the Holiday Season(Sure, it’s only September, but brace yourself!) How many people do you know who can’t wait to start playing Mariah Carey’s “All I Want for...3 min read
Customer ExperienceReasons Not to Listen to Your CustomersIn a world where the customer is at the heart of every business strategy, it feels counterintuitive to not listen to what they have to...5 min read
Customer ExperienceIn Their Own Words: Open-ended Questions for Customer or Employee Experience FeedbackThere’s little doubt that the customer experience (CX) and employee experience (EX) connect tightly to ROI. Nothing dissolves profitability more conclusively than employee or customer...3 min read
Customer ExperienceBanking on Gen Z: How the Financial Services Industry Must AdaptLike everything else, the COVID-19 pandemic has changed the banking industry. Along with the adjustment to the new normal we have all experienced, the banking...5 min read
Customer ExperienceFour Customer Experience Best Practices That Create Brand EngagementModern marketing and sales enablement revolve around achieving the best customer experience in meaningful ways. It’s not an easy proposition because intense competition has created...