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Jan 11, 2021

SoGoSurvey 24.0verview: New Release Notes

by Adam Spencer

Before this year wraps up, SoGoSurvey has a holiday treat for our users: SoGoSurvey 24.0! We are so excited for all of the new features that we’ve included in this update, so let’s jump right into what 24.0 brings to our platform: No Connection? No Problem! With SoGoSurvey’s Offline Participation, you can now get the answers you need even if your connection isn’t ideal. Make Metrics Meet Your Needs Our CX product offers impactful metrics, but what if they still don’t fully meet your needs? With SoGoCX, you can now create your own metrics to measure what matters most to your organization. Whether it’s professionalism, timeliness, or service, choose the qualites you’d like to be known for — and rated on. After creating your own metrics, track your success in these areas across time and touchpoints on the CX Dashboard. Weight Scores and Categories in Assessments Sometimes particular items in an assessment — an audit, an evaluation, a quiz — are worth more than others. It’s now easier than ever to add weights to specific questions and to specific categories, allowing you to automatically calculate complex results that deliver even more value. Paint Beyond the Numbers in Charts and Graphs With SoGoSurvey 24.0, you can create custom color palettes to light up your charts and graphs however you desire. These Alerts Rule! We’ve expanded the abilities of our Rules and Alerts feature. You have more options for triggers and conditions to get notices when you want them — automatically. These […]

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