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Increase Your Survey Response Rate – Pre-Population

Are you struggling with your survey response rate ? There are many things that you can do to increase that; ranging from targeting the right audience, crafting easy to understand questionnaire, to incentivising response. How about pre-populating questions for which you already have the data? What’s pre-population? Here’s a quick overview on pre-population. Now that you know what pre-population is and what…

Welcome to SoGoSurvey v5.0

Here are some of the new/improved features under the Design a Survey tab It’s been two months since SoGoSurvey v5.0 went live. We’ve got some pretty good response and just so you know, we’ll never be tired of hearing good feedback, so keep those happy mails pouring. For those who haven’t used our software in the last couple of months,…

Yes, We Hear(t) You

A few months ago, SoGoSurvey sent you a survey, requesting your feedback on our features. The survey received an overwhelming response! We made a note of all the things you loved about SoGoSurvey and all the things you, well, let’s put it this way, loved less. On the basis of your feedback, we have modified platform to create a more…

Create Your Own Quiz with SoGoSurvey

Okay, admit it. You took the “Which Disney princess are you?” quiz the second it showed up on your Facebook. Not long after, as you were contemplating yours and the Little Mermaid’s sense of adventure, you took more quizzes and found out what Muppet you were, which city you should live in, and which Game of Thrones character you are,…

HR: Are Your Employee Surveys Really Anonymous?

If the survey software you’re using does not provide a feature called Guaranteed Anonymity, get rid of it now. Guaranteed Anonymity is so crucial for candid employee feedback that not having it turns your efforts into a waste of time. Case in point: Haris, our chief marketing officer, received a call this morning from a prospective client. On the other…

SoGoSurvey: Customer Feedback with Two Very’s—Too Cool!

When we help our small business owners with customer feedback, support mode is on full throttle. We know what small-biz owners are up against because we’re dependent on customer feedback, too. It’s how we improve our product. That’s why we were so pleased to receive this recommendation from a new, small business owner in Australia named Yanina. Yanina said: “I’m…

SoGoSurvey Responds to Forbes Article, “What About the Software?”

We read an interesting article on Forbes.com titled Retailers: Your Surveys are Making Customers Suffer by Lydia Dishman, a Forbes contributor who covers fashion, retail and e-commerce. Although the article astutely covers the pitfalls of customer surveys, one prominent pitfall is overlooked: the widespread use of primitive online surveys that frustrate customers rather than engage them.We have observed many business…

Are You Being Sucker Punched by Your Survey Provider?

Numerous physician groups and hospitals have been using patient surveys for at least a decade. They’ve enjoyed the benefits of Patient Satisfaction Surveys that include biggies such as a decrease in lawsuits and staff turnover alongside increased patient retention and referrals. Despite those benefits, a huge number of doctor groups, clinics and hospitals do not deploy Patient Satisfaction Surveys. What…

Five Essentials for Membership Surveys

Let’s call her President Linda. President Linda runs a high-profile association with 18,400 professional members, and she is worried. Membership has dropped a notch and attendance at events is waning. Sure, there are a handful of vocal staff and board members chewing up face time with fix-its, but Linda is unsure. What she wants to know is this: What does…