YouTube

Features

SoGoSurvey: Customer Feedback with Two Very’s—Too Cool!

When we help our small business owners with customer feedback, support mode is on full throttle. We know what small-biz owners are up against because we’re dependent on customer feedback, too. It’s how we improve our product. That’s why we were so pleased to receive this recommendation from a new, small business owner in Australia named Yanina. Yanina said: “I’m…

SoGoSurvey Responds to Forbes Article, “What About the Software?”

We read an interesting article on Forbes.com titled Retailers: Your Surveys are Making Customers Suffer by Lydia Dishman, a Forbes contributor who covers fashion, retail and e-commerce. Although the article astutely covers the pitfalls of customer surveys, one prominent pitfall is overlooked: the widespread use of primitive online surveys that frustrate customers rather than engage them.We have observed many business…

Are You Being Sucker Punched by Your Survey Provider?

Numerous physician groups and hospitals have been using patient surveys for at least a decade. They’ve enjoyed the benefits of Patient Satisfaction Surveys that include biggies such as a decrease in lawsuits and staff turnover alongside increased patient retention and referrals. Despite those benefits, a huge number of doctor groups, clinics and hospitals do not deploy Patient Satisfaction Surveys. What…

Five Essentials for Membership Surveys

Let’s call her President Linda. President Linda runs a high-profile association with 18,400 professional members, and she is worried. Membership has dropped a notch and attendance at events is waning. Sure, there are a handful of vocal staff and board members chewing up face time with fix-its, but Linda is unsure. What she wants to know is this: What does…

A New Era for Patient Surveys

THE DOCTOR (1991), a film starring William Hurt, tells the story of an arrogant surgeon. Although impeccable with his surgical technique, he could care less about what his patients go through. When his perfect world is shattered by a diagnosis of throat cancer, the doctor himself becomes the frightened patient, and he is blown away by the unsympathetic patient experience. It…

Online Survey Tools: 10 Must-Haves for Survey Success

It’s time. You need customer, employee or membership feedback. Or, you need to collect research data or find out why donations are down for your nonprofit organization. So what do you do? Deploy an online survey. Sounds good, as long as you’re using an online survey tool that’s up-to-date, easy to use, and effective. And if you’re not… hello teeth-grinding.…

Tracking Survey Participation

Ever wonder what happens to your surveys after you send them out? SoGoSurvey’s Distribution Dashboard tracks survey participation for you and shows survey results as they happen. This post gives you an overview of its features and how you can use this information to get higher open rates, better response rates, and decrease bounces and unsubscribes. To track a survey…

Launching a Survey on Your Website

In my last post, I showed you how to launch a survey via email. Now I’ll show you how to publish a survey link on your website using SoGoSurvey. You can also watch the video at the end of this article. 1. Go to Launch a Survey and select your survey. 2. Select Publish Survey / Send Invitation. 3. Under…