Healthcare

5 Ways to Build Patient Experience

Finding new ways to improve your patients’ experience is more than just about making your patients happy. We’ve spent time talking together about how important the patient experience is for any healthcare system. It is, in essence, integral to the patient-centered care many systems have begun to focus on from listening to patient voice. Patients want to be part of their care plan, want to know they are with a doctor they can trust, and expect to have positive experiences when they visit their doctor. Patient experience, and what those patients share with others, can make, or break, a healthcare system, and it’s important to manage it properly. Your marketing department—if you have one—isn’t the only area that needs to focus on patient experience. Genuine, organic patient experience requires a holistic approach between every department and each employee to the point that it becomes second nature. The stronger the base of your patient-centered approach in care, the better the responses. The question is: How do you improve patient experience to gain these benefits? We’ve put together five ways you can do just that to help inspire you to create your own programs! 1. Online presence Think that online reputation doesn’t matter in healthcare? The assumption couldn’t be further from the truth. About 90% of consumers use the internet to research local businesses before they work with them, and this includes healthcare providers. That means at any time most of your potential patients will see what others are saying about you online […]