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HealthcareWhy Planned Online Reputation Management in Healthcare is ImportantLet’s face it: In today’s world, information is king. Post-pandemic, many professionals are working from home, organizations have had to change their business models, and...6 min read
HealthcareHow Employee Grief May Affect the Patient Experience“The health and well-being of the patient will be my first consideration,” is part of the revised Declaration of Geneva, which many doctors swear to...5 min read
HealthcareThe Patient Experience and GriefScenario: Following a routine check-up, a woman’s doctor asks how she’s dealing with her husband’s failing health. She’s been asked this question many times before, and...5 min read
HealthcareHow Employee Engagement Can Foster a Better Patient ExperienceReady for a check-up on the service you provide? We’ve recently discussed the importance of understanding the differences between voice of the patient, patient satisfaction,...5 min read
HealthcarePatient Voice, Patient Experience, or Patient Satisfaction: Understanding What Really MattersDr. Gregory House of the popular medical drama House is brilliant at deducing difficult-to-diagnose disorders like a triage-intense Sherlock Holmes. Through acerbic wit and follow-the-leader...4 min read
HealthcareWhy Mental Health Awareness Can’t Be Just a BuzzwordAwareness of our own and others’ mental health is growing around the world, but sadly still hasn’t shaken the stigma and embarrassment. With the global...4 min read
HealthcareWhat Does Mental Health Wellness Mean to You?“Awareness,” as defined by Dictionary.com, is “concern about and well-informed interest in a particular situation or development.” Perhaps the most important aspect of this definition...3 min read
HealthcareBeing Proactive: Managing Online Reputation in HealthcareRestaurants, retail, or healthcare — it seems no one is safe from the wrath or reward of online reviews. But whether you have a satisfied...5 min read
HealthcareData-Day Operations: How Fresh Answers Help You Keep UpHow much data do you need to make a decision? We’ve all asked this question — and discussed it here, too — but it’s not...2 min read
HealthcareGenerational Views on the Impact of COVID-19: A SoGoStudyAt the start of every new year, we are encouraged to pause and reflect on the past year. Reflecting on a “normal” year, you might...5 min read
HealthcareCustomer Experience Lessons From the Healthcare SectorIf your business thinks customer experience efforts are too expensive, consider what it costs not to prioritize customer experience. In 2015, American businesses lost $62...1 min read
HealthcareBehind The Numbers Podcast: Episode 2It’s podcast time again! In the second episode of our Behind The Numbers podcast, we speak with Nejla Liias, president and founder of Global Health...3 min read
Healthcare7 Ways to Boost Patient SatisfactionWhen patients visit your facility or practice, are they greeted with a big smile and a friendly “hello”? Are they assisted promptly, or forced to...