Employee Engagement

Category Description

Jul 09, 2020

3 Ways That EX Can Help You Break Down Department Silos

by Sacha Gragg

Silos — the isolating groups in business, not the grain storage variety — can have a huge impact on your business’ success. Fortune 500 companies have estimated losing $31.5 billion dollars every year by failing to break down department knowledge-monopolies. Healthy company cultures, ones that doesn’t lose a huge amount of revenue, are ones that have strong cross-departmental collaboration.   There are a lot of ways to overcome these silos and foster a type of healthy culture. Using an Employee Experience (EX) tool is one way you can connect with your employees and gather information that will help you to overcome the barriers that often result from silos.     1. Goals Any leadership professional will let you know that the key to successful groups is a clear, common goal. If you are trying to establish collaboration across departments, ensuring that both groups of people are working towards the same goal, and are not working against each other, will be a huge step in ensuring the team’s ultimate success. This can be extremely difficult when 40% of organizations report that each department has its own customer experience agenda.   Using EX: Discover what your employee’s goals are. Do these goals match with the team/project/company goals? By better understanding what members of your team are working towards, you can orient other groups towards the same goal and get more done faster.   2. Communication Miscommunication is the bane of any organization (and every romantic comedy ever). Nothing hinders collaboration and leads […]

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