• Write for Us
  • Resources
    • How To
    • Blog
    • User Guide
    • Training Videos
    • Webinars & Training
    • Customer Stories
    • Case Studies
    • Customer List
    • Survey Template Bank
  • Contact Us
  • Login
SoGoSurvey – Online Survey Tool SoGoSurvey – Online Survey Tool SoGoSurvey – Online Survey Tool SoGoSurvey – Online Survey Tool
Blog
  • About
  • Customer Experience
  • Employee Engagement
  • Feature Focus
  • Request a Demo
SoGoSurvey Blog SoGoSurvey Blog SoGoSurvey BlogBlog SoGoSurvey Blog
SoGoSurvey Blog SoGoSurvey Blog
  • About
  • Customer Experience
  • Employee Engagement
  • Feature Focus
  • Request a Demo
Last updated on: Jun 01, 2020

Discover how your dissatisfied customers really feel before it’s too late.

by Ann Heatherington

Estimated Reading Time : 1 min

For every dissatisfied customer who bothers to complain, 26 other customers remain silent.

 

Dissatisfied customerListen up. It’s worth paying attention to dissatisfied customers – in fact, you can’t afford not to. For every customer who complains, 26 more keep quiet. Since they so rarely speak up, the impressions of disgruntled customers become that much more valuable. They speak for dozens more who’ve since moved on, most without ever saying goodbye.

 

To recalibrate your customer service, you need to know what your customers think. Taking a proactive stance and reaching out for feedback at the appropriate time strikes a powerful chord: a) you show them you’re interested in their opinions, b) you turn unhappy people around in the moment, and c) you capture honest feedback. Listening to your customers can point to issues that may be driving people away.

 

SoGoSurvey CX helps you get the conversation started with your customers and keep the lines of communication open. Having a process in place to address customer satisfaction head-on will help reduce churn and provide insights as to how to deliver better service, meet customers’ needs, and exceed their expectations.

 

Learn more about how SoGoSurvey CX can help you connect with your dissatisfied customers and keep the rest happy. Sign up today for an upcoming webinar.

Tags:

customer experience surveySoGoSurveysurvey

Get Updates via Email

Subscribe
More in Customer Experience

Recent Posts

  • A Work Culture that Works: The Diversity Advantage February 24, 2021
  • Why Video Customer Service Will Boom in 2021 February 23, 2021
  • 4 Positives of Negative Online Reviews February 22, 2021
  • B2C Customer Experience and B2B Customer Experience: Yes, There’s A Difference February 19, 2021
  • No Days Off: The PTO Problem During the Pandemic February 18, 2021
  • Privacy Policy
  • Terms of Service
  • Anti-Spam Policy
  • Data & Security
Copyright 2021 SoGoSurvey. All rights reserved.
We use cookies to improve your browsing experience, analyze site traffic, and manage targeted advertisements. By continuing on this site you agree to our use of cookies. Find out more here.