New customers are always welcome, but that welcome shouldn’t stop once the deal is closed. Keep the good feelings and clear communication strong from the beginning of the customer journey and you’re much more likely to see customers stick around for the long term.
To identify any trouble spots that could cause early friction and to understand what your customers appreciate, here’s a quick rundown of how to launch a new customer survey.
Ready to welcome new customers? Learn more about SoGoCX and improve customer experience from the start.