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Feedback, Anyone? Anyone??

Such a great episode of SoGoLive this week! Did you see it? If so, you didn’t hear it. A technical hiccup kept it silent… and nobody in the audience said anything. Still, it was pretty great. You can just take our word for it. Right? But really: What’s the deal with feedback? Is everyone just thinking ‘Whoa, there’s something wrong…

Don’t Disregard Details

Details, details, details. There’s such a thing as drowning in the details — by which point you can’t see the forest for the trees, to throw in another idiom — but the attitude that dismisses mere details as unworthy of attention needs to be reexamined.   Case 1: Higher Hiring While hiring, I’m looking very closely at details. If you’ve…

SoGoSurvey + Salesforce = Nirvana

SoGoSurvey has provided integration with Salesforce for a long time. That integration is simple and allows our clients to access SoGoSurvey from within the Salesforce application.  In the upcoming Spring 2018 Release, SoGoSurvey will now have a strong and native integration with Salesforce. Let me explain. You can now connect your Salesforce account from within your SoGoSurvey account. This is a…

Tabs: Destroyer of Worlds

Quick focus question: How many tabs do you have open? And on another screen? And in another browser? This isn’t one of those personality tests where I translate your total into a Tab Type that offers you insight and advice on living a richer, more successful life… or is it?    If You Have Too Many Tabs: You’ve got a lot…

Listen Up: Expert Feedback Counts Double

Sometimes, you have to rely on an expert. I had some work done on my car. I think I paid too much. My doctor gave me an updated prescription. Was the change necessary? There was a little too much turbulence on my last flight. Couldn’t the pilot have avoided it? At many points in our lives, we need to trust the…

Sunny With A Chance of Word Clouds

Ready for some good news? Two things: good feedback and word clouds!! We’ve gotten lots of great feedback from our 2018 Customer Satisfaction Survey. If you participated, you’re getting a report! Rolling out with new opportunities in our new release, the Omni Report includes word cloud capabilities. Yess!! Add these two together, and you might see something like this: Stay…

Big Banks = Big Satisfaction?

While some may have a negative association with ‘Big’ anything [Big Brother, Big Data, Big Whatever], recent studies have shown that Big Banks are overtaking credit unions in customer satisfaction. Many credit union members may feel their experience is local and personalized, but is bigger better – and do enough members feel that way to make a difference?   Credit…

Behind The Numbers Podcast: Episode 1

A new podcast, you say? Indeed! There are a few questions we’re always asking, and we’ve decided to put them to the experts in a podcast we’re calling Behind The Numbers. In each episode, we’ll ask our guest to tell the story behind some key numbers, and we’ll dive deep on how data makes a difference, what growth and success…

Feedback on Engagement: Better to Give and Receive

When was the last time you received feedback at work? It turns out, forty-three percent of highly engaged employees receive feedback at least once a week, compared to only 18% of employees with low engagement. And — it’s not only good news that’s good news. Critical feedback makes a difference, too. Employees who regularly receive personal attention and specific feedback on…