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It’s well-established that the companies that enjoy the most success over the long-term are those that learn to adapt. For example, in recent decades businesses have been built with a product focus: “By making the best possible products, we can create the most successful business.” More recently, the tides have…

The Spanish Flu of 1918. September 11, 2001. The COVID-19 pandemic. We can think of these traumatic experiences the world has collectively undergone in the last 150 years (and even just in our lifetimes) as events that changed what people considered ‘normal’ life: new annual vaccines, increased public security, wearing…

Change is sometimes welcome, sometimes unwelcome, but rarely easy. Whether it’s changes in the professional world or personal world, change is inevitable. Personally, I’ve never been good with change. Of course I understand that growth is a result of change, but that rarely makes me feel better when I find…

Using the “Head, Heart, Hands” Model to Embrace Customer Success

“Return to Normalcy” (and other limiting platitudes)

Three Things to Keep in Mind in Times of Change