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Results for : closed loop

You collect feedback for a reason. Presumably, you need answers. But what happens when you receive questions instead? What happens when follow-up is required??   The answer is simple enough, of course: Close the loop!   But how? Your inbox is already overflowing and your calendar is packed. How can…

Don’t get us wrong – we totally love feedback. What we don’t love, though, is feedback that’s disregarded, second-guessed, or just totally ignored. Why bother asking questions or seeking feedback if you’re not going to do anything with the responses? By now, you get it: You need to close the…

If I had a nickel for every time I heard someone mention "closing the loop" or having a "two-way dialogue" -- well, I'd have a lot of nickels. Here's the thing: If it's not closed, it's not much of a loop. Put another way: If it's not two-way, it's not…

Closing the customer feedback loop is a widely adopted business practice. Some even consider it the holy grail of customer service – by quickly contacting customers after they have provided feedback, businesses aim to reduce churn and increase customer loyalty and engagement in addition to other potential benefits. However, closing…

This Just In: Now What? (Raise a Dialogue!)

Meet SoGoConnect: The Basics

How Closed Is Your Loop (Really)?

A Data-Driven Approach to Closing the Customer Feedback Loop