Results for : COVID-19

Why Video Customer Service Will Boom in 2021

A lot has changed over the past year, not least the ways in which we communicate. Since the impact of COVID-19, the use of personal video conferencing has surged in our daily lives. The amount of purchases we make online has inflated, too. So when these two factors are coupled…

B2C Customer Experience and B2B Customer Experience: Yes, There’s A Difference

Customer experience is one of the biggest topics in business these days, but as you might expect, "experience" priorities depend on who the customer is. We're taking a look at some of the differences between B2C (business to consumer) and B2B (business to business) customer experience. THE B2C SCENARIO Companies…

No Days Off: The PTO Problem During the Pandemic

If you’re like me or many of the people I know, working from home has provided a lot of benefits: no commute, working from the comfort of your own couch, snacks are more easily accessible, and the list goes on. With every list of benefits comes a list of challenges…

Strange Days: The Benefits of Pets as Coworkers

Since I’ve been working from home, I’ve had the pleasure of working alongside two furry coworkers – my dog, Klara, and my cat, Chester. They’re undoubtedly one of my favorite parts of working from home. Just being in the same room as them brightens my day. Don’t get me wrong…

Emotional Intelligence Can Be Learned

The global pandemic has tested the best of us. No matter where we work, or at what level, we’ve been asked to adapt to restrictions and changing regulations. This may have been easier at businesses with emotionally intelligent leaders at the helm. As we move forward with 2021, and aim…

The Importance of Emotional Intelligence in Leadership Today

Our understanding of emotional intelligence is 30 years old. The question now is, "What is the importance of emotional intelligence in leadership today?" This article examines how, at this current moment in time, emotional intelligence can have an added impact on successful leadership. What is Emotional Intelligence? Emotional Intelligence (EQ)…

Think small: Valuing service in the new normal

In a week that included both the Martin Luther King, Jr. holiday -- celebrated as the National Day of Service -- and a presidential inauguration, the value of service has been highlighted even more than usual. The service of our national leaders, those who keep us safe, and those who…

Lighten Up: The Impact of Light on Productivity

Have your employee pulse surveys revealed a drop in productivity during the winter months? Are you noticing a shift in efficiency? This can be for numerous reasons, ranging from increased isolation caused by remote working to lack of proper team communication. However, there is also another much-ignored culprit that could…

Get Proactive: Building Your Mental Health First Aid Kit

As the strange days of COVID-19 led to a strange year and beyond -- now, we transition to calling them strange times -- it can feel hard to catch a breath. On the radio today I heard a songwriter discussing how hard it is to write an original song about an…

Generational Views on the Impact of COVID-19: A SoGoStudy

At the start of every new year, we are encouraged to pause and reflect on the past year. Reflecting on a "normal" year, you might recall a great vacation, professional accomplishments, and maybe even your success or failure in keeping the infamous ‘new year’s resolution’. But 2020 brought us so…

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