Results for : COVID-19

COVID-19 and the Country Club Membership Experience

When COVID-19 hit the USA, it didn't bypass country clubs (alternatively referred to as the "CC lifestyle"). Indeed, their residents, generally seniors, were among the most vulnerable. This article aims to provide membership experience (MX) insights into country club living through the thick of the pandemic, and the latter's impact…

How the Pandemic Affects Mental Health and Wellness

The Kaiser Family Foundation (KFF) conducted a health tracking poll in early 2020 and found seven in 10 individuals in the US say COVID-19 disrupted their lives. The KFF poll uncovered a 32 percent increase in individuals reporting severe disruption from a similar health poll conducted just two weeks prior.…

Where have the employees gone? What we know.

Whether holding longer for customer service, unable to get into a store that’s closed early, or waiting weeks for a product or service, you’ve probably personally experienced the current tight labor market’s impact. Anyone trying to hire right now is facing even greater difficulty. They have to be asking, “Where…

Travel, Reinvented: Top Travel and Tourism Trends to Keep in Mind

For some countries, travel is opening up, and with it, new concerns around what the future of travel will look like. The pandemic all but locked down the travel and tourism industry, which contributes to 10 percent of the global GDP. With COVID-19 vaccines becoming more commonplace and the economy…

Listen Up and Speak Up: Burnout, Churn, and Tuning In

There's no question: It's a tough time to be an employer and it's a tough time to be an employee. You've probably seen this in your own workplace (wherever that may be), watched it on the news, and heard about it from friends and family. In uncertain times, we might…

The Season of Churn: Pandemic-influenced Consumer Attrition

The COVID-19 pandemic was a B2B and B2C upheaval that made traditional marketing and organizational protocols look obsolete almost in the blink of an eye. Simply taking an unmasked trip to the supermarket may land you in the hospital, or worse, on a respirator. Then, social events relying on crowd…

The Future of Events in a Post-Pandemic World

Gatherings (big and small) are among the pandemic's serial victims, spreading across sports events, conferences, celebrations, concerts, and more. For example, during the height of the shutdown nationwide, arenas all but emptied as the iconic NBA, NFL, NHL, and premier soccer clubs performed in front of skeleton audiences. The festive…

The Pandemic Made Me Do It: Long-term Impacts on Customer Behavior

COVID-19 changes a lot of things: how we work, how we feel about being indoors with strangers, and how we buy stuff. The pandemic is expected to have lasting impacts on customer behavior, regardless of whether you're a consumer or a business customer. Perhaps the most obvious impact on customer…

Long-term Impacts of Pandemic-style Work

COVID-19 upended the ways in which we work. The pandemic sent millions of people home to work — and these are the lucky ones who kept their jobs. With ongoing news about different variants, we can’t say it’s over. Yet amid the uncertainty, businesses are trying to regain a sense…

Vax, Masks, and The Space Between: Sharing Meaningful Study Results

In any interesting study, analyzing the results can go on and on and on. It's like wandering through an amazing shop, picking up and examining interesting pieces as you go. In some shops, you might just be browsing. In other shops -- and in every study -- you eventually need…

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