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Showing results for : customer effort score
Customer Experience
Better Marketing Experiences for Improved CX
Marketing.The start—and stop—of any campaign. The way to the promised land of perfect c...
LeTeisha Newton
December 19, 2023 | 7 MIN READ
Best Practices
Customer Experience
Your Ultimate Guide to Customer Satisfaction
Sogolytics · Your Ultimate Guide to Customer Satisfaction | Sogolytics BlogCastToday, wher...
LeTeisha Newton
October 17, 2023 | 15 MIN READ
Best Practices
Customer Experience
Did You Deliver on CX Last Year?
The new year is filled with a rush of excitement, as companies set new targets and plan the pat...
Jake Burgess
January 8, 2024 | 6 MIN READ
Customer Experience
Financial Services
Survey Types
Are your credit union members ready for ITMs?
ITMs are often pitched as an alternative to ATMs, but they’re really more of an upgrade, or a...
Patrick Grieve
April 18, 2022 | 6 MIN READ
Customer Experience
Best Ways to Fuel Positive Customer Relations
Are your customers loyal? Do they trust your brand?As customer buying patterns evolve and c...
Disha Sanghvi
March 20, 2024 | 9 MIN READ
Customer Experience
Will Customer Effort Score Be the Next Best Predictor of Success?
Customer effort matters. That’s not new. However, in 2020, there’s added benefit in making ...
Jenn Goddu
December 2, 2022 | 6 MIN READ
Customer Experience
Will Customer Effort Soon Be a Thing of the Past?
If you’ve been tracking your Customer Effort Score (CES), you’ve hopefully gained insights ...
Sogolytics
July 1, 2021 | 5 MIN READ
Customer Experience
How do you build customer loyalty?
More than any individual interaction, the customer effort defines overall customer loyalty. If ...
Ann Heatherington
June 1, 2020 | 2 MIN READ