customer satisfaction survey Archives

Results for : customer satisfaction survey

Ready to launch your first -- or next -- customer satisfaction survey? You're closer than you think! Within the next eight minutes, you'll have all you need: A smart rationale, a great template, solid best practices, good-looking analytics, and even advanced options. Ready?     Satisfied? Learn more about SoGoCX…

Creating a meaningful difference in business these days, especially in a competitive marketplace, rewards CEOs who can see the bigger picture. Two crucial groups feature over and over in executive decisions that give forward thinkers the edge they're looking for: Company customers and CX (customer experience) Company employees and…

No one likes to fail. Trip-ups are terrible. Mistakes create mayhem. Especially when it comes to customer satisfaction, no business wants to risk a blunder. Yet, successfully turning around a negative customer experience can pay off powerfully in the long-term. Here’s why service recovery matters and how to do it…

You know a great customer experience every time someone steps foot in your brick-and-mortar store is key to customer satisfaction and loyalty. But, to meet your customers where and when they want, you also need an online presence (e.g., a website, social media, etc.). So, how can your customers experience…

You already know there’s an app for that.   No matter the question, there’s an app trying to answer it.   Want to answer all of your questions in a single app? You’re in luck! No surprises here: I’m talking about the latest and greatest SoGoSurvey mobile app!   SoGoSurvey…

Proactive customer experience efforts are increasingly important in today’s world, where customers have sky-high expectations for the level of personalized care and attention they should receive from companies. With social media accounts run by young, sassy interns making global corporations appear to be your best friend, the perception of companies…

If you’re like the average company, you’ll probably focus the bulk of your efforts into closing your sales. The funnel starts with your marketing team, who’s responsible for generating leads and nurturing them to the point where they’re ready to make a purchase. Then your sales reps step in to…

Many companies are guilty of not having any proper procedures in place when it comes to onboarding. With customers, for instance, most sales reps will focus all their energy and efforts on closing the sale. Once the customer has signed on the dotted line, a sales rep might send across…

Ready for some good news? Two things: good feedback and word clouds!! We've gotten lots of great feedback from our 2018 Customer Satisfaction Survey. If you participated, you're getting a report! Rolling out with new opportunities in our new release, the Omni Report includes word cloud capabilities. Yess!! Add these…

News of bad customer service reaches more than twice as many ears as praise for a good service experience. Everybody’s a critic. And these days, vocal critics will get noticed more than avid fans. In fact, studies show that twice as many people will hear about a…

How to Create a Customer Satisfaction Survey

Two Feedback Surveys That Will Change Your Business From 2020 On

The CX Turnaround: Learning from Mistakes

How Customer Experience is Making the Leap from Brick-and-Mortar to the Cloud

We all need answers. #SoGoMobile

How to Map the Customer Journey and Improve Customer Experience

In Support of After-Sales Support

Onboarding 101: Why Customer Onboarding Matters More Than You Think

Sunny With A Chance of Word Clouds

How SoGoSurvey can help you build a better customer service experience.