customer satisfaction survey Archives

Results for : customer satisfaction survey

Proactive customer experience efforts are increasingly important in today’s world, where customers have sky-high expectations for the level of personalized care and attention they should receive from companies. With social media accounts run by young, sassy interns making global corporations appear to be your best friend, the perception of companies…

If you’re like the average company, you’ll probably focus the bulk of your efforts into closing your sales. The funnel starts with your marketing team, who’s responsible for generating leads and nurturing them to the point where they’re ready to make a purchase. Then your sales reps step in to…

Many companies are guilty of not having any proper procedures in place when it comes to onboarding. With customers, for instance, most sales reps will focus all their energy and efforts on closing the sale. Once the customer has signed on the dotted line, a sales rep might send across…

Ready for some good news? Two things: good feedback and word clouds!! We've gotten lots of great feedback from our 2018 Customer Satisfaction Survey. If you participated, you're getting a report! Rolling out with new opportunities in our new release, the Omni Report includes word cloud capabilities. Yess!! Add these…

News of bad customer service reaches more than twice as many ears as praise for a good service experience.        Everybody’s a critic. And these days, vocal critics will get noticed more than avid fans. In fact, studies show that twice as many people will hear about a…

7 in 10 Americans said they were willing to spend more with companies they believe provide excellent customer service.*  In a hypercompetitive marketplace, delivering superior service is perhaps the most important driver of success and longevity. Nearly 70% of people will actually spend more money with those businesses that they…

Last week I broke down how to write some really awesome questions for your survey (check out the five steps here). Hopefully those tips got you excited and thinking about some creative ways to engage with your customers and collect useful feedback. But building a survey is only the first…

Advances in digital technologies, along with significant shifts in consumer behavior, are opening up new opportunities for insurers to enhance their market segmentation, product and service offerings, and distribution models. In an age when demand for insurance remains stagnant, and consumers are increasingly dictating how their providers should meet their…

To say that 2016 wasn’t the best of years for tech giant Samsung is probably putting it mildly. After several Galaxy Note 7 smartphones were reported to have overheated, caught fire or exploded—with The Federal Aviation Administration (FAA) and The Department of Transportation (DoT) banning Samsung’s Note 7 smartphones from…

During the 2016 FDIC Community Banking Conference, Strategies for Long-Term Success, a community bank executive delivered an eye-opening report: Her own institution, with assets of less than $300 million, was exposed to 800,000 cyberattacks every month. She discussed the importance of educating the general public on best practices for online…

How to Map the Customer Journey and Improve Customer Experience

In Support of After-Sales Support

Onboarding 101: Why Customer Onboarding Matters More Than You Think

Sunny With A Chance of Word Clouds

How SoGoSurvey can help you build a better customer service experience.

One simple way to get customers to spend more money with your company.

How to Improve Your Survey in 3 Foolproof Steps

Fostering Customer Loyalty in the Insurance Industry

Are You Happy with Customers’ Perceptions of Your Brand?

Community Banks Forced to Re-evaluate Technology’s Role in Serving Customers