Results for : customer satisfaction survey

How Customer Experience is Making the Leap from Brick-and-Mortar to the Cloud

You know a great customer experience every time someone steps foot in your brick-and-mortar store is key to customer satisfaction and loyalty. But, to meet your customers where and when they want, you also need an online presence (e.g., a website, social media, etc.). So, how can your customers experience…

We all need answers. #SoGoMobile

You already know there’s an app for that.   No matter the question, there’s an app trying to answer it.   Want to answer all of your questions in a single app? You’re in luck! No surprises here: I’m talking about the latest and greatest SoGoSurvey mobile app!    SoGoSurvey…

How to Map the Customer Journey and Improve Customer Experience

Proactive customer experience efforts are increasingly important in today’s world, where customers have sky-high expectations for the level of personalized care and attention they should receive from companies. With social media accounts run by young, sassy interns making global corporations appear to be your best friend, the perception of companies…

In Support of After-Sales Support

If you’re like the average company, you’ll probably focus the bulk of your efforts into closing your sales. The funnel starts with your marketing team, who’s responsible for generating leads and nurturing them to the point where they’re ready to make a purchase. Then your sales reps step in to…

Onboarding 101: Why Customer Onboarding Matters More Than You Think

Many companies are guilty of not having any proper procedures in place when it comes to onboarding. With customers, for instance, most sales reps will focus all their energy and efforts on closing the sale. Once the customer has signed on the dotted line, a sales rep might send across…

Sunny With A Chance of Word Clouds

Ready for some good news? Two things: good feedback and word clouds!! We've gotten lots of great feedback from our 2018 Customer Satisfaction Survey. If you participated, you're getting a report! Rolling out with new opportunities in our new release, the Omni Report includes word cloud capabilities. Yess!! Add these…

How SoGoSurvey can help you build a better customer service experience.

News of bad customer service reaches more than twice as many ears as praise for a good service experience.        Everybody’s a critic. And these days, vocal critics will get noticed more than avid fans. In fact, studies show that twice as many people will hear about a…

One simple way to get customers to spend more money with your company.

7 in 10 Americans said they were willing to spend more with companies they believe provide excellent customer service.*  In a hypercompetitive marketplace, delivering superior service is perhaps the most important driver of success and longevity. Nearly 70% of people will actually spend more money with those businesses that they…

How to Improve Your Survey in 3 Foolproof Steps

Last week I broke down how to write some really awesome questions for your survey (check out the five steps here). Hopefully those tips got you excited and thinking about some creative ways to engage with your customers and collect useful feedback. But building a survey is only the first…

Fostering Customer Loyalty in the Insurance Industry

Advances in digital technologies, along with significant shifts in consumer behavior, are opening up new opportunities for insurers to enhance their market segmentation, product and service offerings, and distribution models. In an age when demand for insurance remains stagnant, and consumers are increasingly dictating how their providers should meet their…