Results for : customer service

Digital Customer Experience Management – The Latest Sales Enablement Function

If anything is trending more than customer experience today, it's all things digital. It's no surprise, then, that digitial customer experience management generates plenty of attention. From CX to DXM, you can be forgiven for missing out on one or two acronyms -- but you can't miss the benefits of…

How to launch a customer service feedback survey

The quality of your customer service has a huge impact on the experience of your customers. Follow up customer service interactions with direct, timely questions and you'll get the answers you need to improve your CX.   Here's how:  

How WFH Will Boost Your CX

How can you equate the current supply and demand market with the shut-down environment in today’s COVID-19 pandemic? Foremost, most businesses don’t stop; they pivot. Progressive companies take advantage of a work-from-home model that is boosting customer services while reassuring their customers that "business" is happening, albeit in a novel…

Why Customer Service Experience and Total Customer Experience (CX) work together in a competitive environment

Let's get a common misunderstanding in this conversation out of the way. The Customer Service Experience is a primary subset of Customer Experience but is not the whole deal. CX covers a range of activities that extend beyond the topic of Customer Service. We often equate the two because, in…

Is your Customer Service Training Keeping Up With Customer Expectations?

Customer service training can’t remain static. While there are constants, yes, your training efforts need to evolve with changing customer expectations, too.   Happy customers buy more, remain brand loyal, and provide valuable word-of-mouth referrals. So, businesses today, regardless of the industry, know the importance of customer service training. But…

CX Success in the Gig Economy

Looking to get out of the office and work directly with the public but not sure about a long term commitment? The gig economy might be the best next step for you. Workin’ It  First, find your joy and do your homework. Research customer service opportunities in your chosen fields…

Why Treat Colleagues as Customers — 6 Benefits

Recognized as a differentiator to help customer loyalty, increase revenues, and boost brand reputation, customer service is a top business priority. Stellar service can have benefits internally, too. When people treat colleagues as customers, the work environment changes for the better.   Imagine this: It’s 5:20 p.m. and you’re heading…

Customer Experience Lessons from the Hospitality Industry

The hospitality industry reigns supreme when it comes to customer experience. When your product is an experience, as opposed to something you can take home, making that experience unforgettable is the top priority. After all, if you don’t offer your customers a great experience, why would they come back? With…

How Customer Experience is Making the Leap from Brick-and-Mortar to the Cloud

You know a great customer experience every time someone steps foot in your brick-and-mortar store is key to customer satisfaction and loyalty. But, to meet your customers where and when they want, you also need an online presence (e.g., a website, social media, etc.). So, how can your customers experience…

How to Measure and Reduce Customer Churn

Losing customers is never welcome news for a business. However, some customer churn is unavoidable, so should your company just take it on the chin and invest more heavily into customer acquisition to make up for the losses? It’s not a simple case of “you win some, you lose some”.…

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