• Write for Us
  • Resources
    • How To
    • Blog
    • User Guide
    • Training Videos
    • Webinars & Training
    • Customer Stories
    • Case Studies
    • Customer List
    • Survey Template Bank
  • Contact Us
  • Login
SoGoSurvey – Online Survey Tool SoGoSurvey – Online Survey Tool SoGoSurvey – Online Survey Tool SoGoSurvey – Online Survey Tool
Blog
  • About
  • Customer Experience
  • Employee Engagement
  • Feature Focus
  • Request a Demo
SoGoSurvey Blog SoGoSurvey Blog SoGoSurvey BlogBlog SoGoSurvey Blog
SoGoSurvey Blog SoGoSurvey Blog
  • About
  • Customer Experience
  • Employee Engagement
  • Feature Focus
  • Request a Demo

Results for : CX in 2020

The Best of 2020: SoGoSurvey Edition

If you're surprised to find that January is already over, you're not alone. From global to national to local levels, there's been a lot going on. Before we get too far into 2021, though, we're taking a chance to reflect on some of the high points of 2020 -- SoGoSurvey…

Customer Experience Best Practices to Avoid

Customer experience drives revenues. If you’re skeptical, look at McKinsey & Company’s recent article that digs deep into what CX (customer experience) means and what to avoid. One of the most impactful articles to date is Forbes’ "Customer Experience Best Practices When Mistakes Happen." The most salient point is, "It’s…

Multilingual CX: How important is language in delivering the best possible customer experience?

The customer experience (CX) is showing up in the actions and plans of industry captains around the world as the biggest driver of sales success and therefore achieving revenue goals. They recognize that a prospect's journey, beginning with the idea of satisfying a need, moves through scores of stops and…

AI and CX in 2020 and Beyond

Artificial Intelligence (AI), sometimes referred to as machine-learning, has impacted the omnichannel customer experience in a big way as we enter 2020. Microsoft predicts that in the next five years, AI will create technologies that tie into around ninety-five percent of all CX interactions. However you want to look at…

  • Privacy Policy
  • Terms of Service
  • Anti-Spam Policy
  • Data & Security
Copyright 2021 SoGoSurvey. All rights reserved.
We use cookies to improve your browsing experience, analyze site traffic, and manage targeted advertisements. By continuing on this site you agree to our use of cookies. Find out more here.