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Showing results for : CX metrics
Best Practices
Customer Experience
How To Use Data To Improve Customer Experience
What is data and why is it so important?
Businesses with the foresight to differentiate their ...
Gordon Polovin
June 18, 2020 | 8 MIN READ
Customer Experience
Financial Services
How to Improve Customer Experience in Banking
The customer journey in the banking market
The minute individuals begin thinking about the ins...
Gordon Polovin
June 12, 2020 | 7 MIN READ
Customer Experience
Employee Engagement
Survey Types
Two Feedback Surveys That Will Change Your Business in 2021 and Beyond
Creating a meaningful difference in business these days, especially in a competitive marketplac...
Gordon Polovin
July 1, 2021 | 10 MIN READ
Customer Experience
VoC vs. CSAT: What’s the difference, and which one should I be worried about?
The best indicator for your customer experience is when a customer returns for more business. A...
Kathy Edens
March 28, 2020 | 4 MIN READ
Customer Experience
Benchmarking 101: Why Your Results Are the Only Ones That Matter
Are you forever benchmarking your company’s results against your competitor’s, others in yo...
Kathy Edens
March 26, 2020 | 5 MIN READ
Customer Experience
Will Customer Effort Soon Be a Thing of the Past?
If you’ve been tracking your Customer Effort Score (CES), you’ve hopefully gained insights ...
Sogolytics
July 1, 2021 | 5 MIN READ