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Showing results for : CX
Best Practices
Customer Experience
Survey Types
When to Initiate a CSAT Survey
We’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to...
LeTeisha Newton
June 24, 2022 | 4 MIN READ
Best Practices
Customer Experience
Survey Types
How is CSAT Calculated?
The CSAT score has long been beloved by CX experts, who consider it the best way to get a gener...
LeTeisha Newton
June 18, 2022 | 4 MIN READ
About Sogolytics
Selling a CX Solution Starts with Delivering Exceptional CX: An Interview with Director of Sales Ian Crowley
As we continue meeting people behind the Sogolytics brand, our next conversation is with our Di...
Sogolytics
June 16, 2022 | 5 MIN READ
Customer Experience
Buzzword Decoded: What is CSAT Really?
CSAT is by far one of the most recognizable metrics when it comes to measuring customer experie...
LeTeisha Newton
June 10, 2022 | 4 MIN READ
Customer Experience
What is CXI? Into the World of Customer Experience Innovation
Customer experience itself is no longer an unknown topic, but one of great importance in the bu...
LeTeisha Newton
December 2, 2022 | 5 MIN READ
Best Practices
Customer Experience
Aligning CX and Cybersecurity Improvements for Groundbreaking Strides in 2024
Over the last few years, businesses have faced dramatic technological challenges, thus impactin...
Gordon Polovin
December 21, 2023 | 7 MIN READ
Employee Engagement
Know Better, Do Better: Employees, Consumers, and Getting to Know Your People
As we continue our series on using empathy to lead the way in your corporate social responsibil...
LeTeisha Newton
August 9, 2023 | 5 MIN READ
Customer Experience
What Scary Movies Tell Us About CX
There are many people in the world who love a good scare, and there are plenty more people who ...
LeTeisha Newton
October 13, 2023 | 8 MIN READ
Customer Experience
Employee Engagement
How Do YOU Contribute to CX: Marketing Writer
In customer experience, marketing matters. Before we break that down, though, let's get one str...
LeTeisha Newton
March 26, 2022 | 4 MIN READ
Best Practices
Customer Experience
Think Like a Child: Valuable CX Lessons from Kids’ Museums
Children are notoriously difficult to engage for long periods of time. They’ve got permanentl...
Jake Burgess
March 17, 2022 | 7 MIN READ