Results for : employee experience

What is eNPS, and is it all that important?

eNPS stands for Employee Net Promoter Score, a methodology that has built a reputation for measuring employees' enthusiasm for their place of work. It comes down to calculating the extent of a respondents' willingness to talk about their employee experience (i.e., EX) in a positive light. It's a fact that…

Roll With It: Working Beyond the Job Description

As work schedules and job requirements are changing around the globe these days, one of our authors reflects on the flexibility required by so many jobs. With or without COVID-19, CX and EX are always key priorities.   At one of my previous jobs, one co-worker really stood out, and…

Strange Days: WFH Pulse Checks

Our new WFH scene has brought plenty of challenges, but one of the best opportunities we’re seeing is the focus on employee pulse surveys.   If it’s new to you -- and even if it’s not -- an employee pulse survey is a very short questionnaire, best administered as part…

Why upskilling your workforce is the best investment in a rapidly changing world

The digital era has changed the face of modern small and medium organizations (SMB) and large enterprises alike. The call to keep up with the latest, the fastest, the most user-friendly innovations is old-hat - we hear it daily. What's not so evident is the pace of change hitting us…

Strange Days: Dealing with COVID-19

With the rapidly evolving swirl of news and rumors regarding COVID-19, the novel coronavirus, it can be difficult to know what to believe and how to respond. Still, this is the time to reach out, so that’s exactly what we’re doing.   Connection While modern technology boosts our connectivity, we’re…

AI on EX: Why Artificial Intelligence is Transforming Employee Experience Forever

Working in the digital era, especially with the latest AI revelations, has resulted in a new quality of life. Technology companies, in most cases, routinely deal with AI development in their software apps and machines, but this article goes much further. We delve here into the employee environment, in general,…

EX(it) Strategy: How Staycations Support Employee Retention

To make your work work for you, sometimes you need to stop working. No matter your role, to operate at your best you need to be able to take your foot off the gas pedal once in a while. Working from home can definitely help, but there are times where…

Surviving the Job-Search Slog: 4 Tips I Tell Myself Daily

Whether you're seeking employment or seeking employees, the process of matching the right position with the right person is one of the most challenging -- and most important -- things you can do. Professionally, financially, socially, and emotionally, the process can be very draining for job-seekers, and employers need to…

5 Tips for a Successful Employee Pulse Survey

We've covered the basics of employee pulse surveys and tackled some frequently asked questions, and now it's time for you to get started! Remember, pulse surveys provide a regular platform for employees to voice their opinions. They help decision-makers quickly identify the perceptions and sentiments of their employees and to…

Employee Engagement Can Make or Break Customer Experience

Great weather means it’s prime time for travel, but is the travel industry showing hospitality to its customers and its employees?   On a recent trip, I decided to economize by staying at a budget-friendly hotel. I had no illusions about how it would compare to premium hotels I’d stayed…

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