Results for : EX

Unblock Creativity: Wear Your Art on Your Sleeve

Employee experience is a critical conversation in offices and "offices" around the world, both in these times of social isolation and in general employee engagement efforts. We're always interested in finding out what keeps our colleagues and clients connected, both to their work and to their personal strengths and values.…

What ‘Having Empathy’ Looks Like for the Companies Doing it Right

“Empathy is being concerned about the human being, not just their output.” - Simon Sinek From the mid-1970s, economic philosophy in the west changed. Business became largely focused around one goal: maximizing profit. Massive economic growth followed, millionaires were made, and the modern workforce was created — the most depressed,…

CX Expectations and How They Impact Employee Experience

Employee experience has come to be viewed as a strategic area for companies to drive value. While its importance is widely recognized, a disconnect between aspiration and actuality can remain. This is particularly problematic when employees expect interactions with the business on par with the customer experience (CX) they are…

How to Alleviate Assessment Stress in the Workplace

Tests are not usually described as “fun” or something you’re “looking forward to.” Whether you’re looking to join a new company or you’ve been around for a while, you will most likely encounter a test or two along the way. You'll often encounter workplace assessments when the organization is gauging…

A Work Culture that Works: The Diversity Advantage

Creating a workspace that is inspiring, engaging, and productive remains a critical challenge for businesses across the world – and a strategic priority. Owing to the disruption of normal routines, enterprises spanning the globe have realized the importance of realigning employee experience with organizational vision, increasing engagement to steer growth.…

Do a Good Job Leveraging Praise in Employee Engagement

You’re not about to put a smiley face sticker or stamp a star on an employee’s report. At least, we hope not. Still, we understand that it can be hard to find the right way to show employees your appreciation for a job well done. While it's usually worth the…

Giving Credit Unions the Credit: 3 CX Lessons for the Digital World

Wondering how to inspire customer loyalty and create brand champions? Take a page from credit unions’ member satisfaction handbook! The debate between credit unions and big banks is endless, but there can be no doubt that if you’re looking for a more authentic, personal experience every step of the way,…

Effective Emotional Intelligence Leadership: 6 Things to Watch Out For

To use the movie trailer phrase, "In a world where..." context is critical. Emotional intelligence leadership strives to balance the outside world demands and anxieties with their employees’ desire to grow personally and professionally. Yet the leader needs to keep the emotional intelligence (EQ) attributes in balance with other business…

Employee Feedback: Examples to Boost Company Culture and ROI

What is employee feedback? Employee retention is a foundation stone of a healthy ROI. Hiring, developing, and holding on to productive employees is the poster-child scenario for profitable businesses. Indeed, the employee experience (EX) and the employee journey (EJ), from interviewing for the job to exiting, are crucial influences on…

This Just In: Now What? (Raise a Dialogue!)

You collect feedback for a reason. Presumably, you need answers. But what happens when you receive questions instead? What happens when follow-up is required??   The answer is simple enough, of course: Close the loop!   But how? Your inbox is already overflowing and your calendar is packed. How can…

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