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SoGoVote: The Citizen Experience

Vote. I'd planned this as a brief post, but it really all does come down to just that single word. The Citizen Experience We spend a lot of time discussing customer experience and employee experience, but today is about citizen experience. For those of us in the US, today is…

What Really Drives Customer Churn and How You Can Avoid It

Visionary co-founder and former Apple CEO, Steve Jobs, challenged, “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.”  Too many businesses take a reactive approach to customer service. But one of the most successful companies in the history…

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