Results for : feedback

Great Techspectations: Making Technology Do It All So We Don’t Have To

If you had a hammer, would you: (a) Hammer in the morning, hammer in the evening, all over this land (b) Expect the hammer to build you a house If you chose (a), you're probably a fan of folk songs, a DIYer, or both. If you chose (b), you're one…

Adding Value to Your 2 Cents: How to Give Useful Peer-to-Peer Feedback

The annual performance review is common in many work environments. The omnipresent 360-degree review, for one, requires peer-to-peer feedback. Yet many who are asked to give feedback have no training in how to provide useful input. Employee feedback is ubiquitous. Companies value employee feedback as a way to support company…

Dear Manager: Delivering and Receiving Constructive Criticism

Feedback isn’t always easy to hear or to receive. In a professional setting, I take it well when I’m hearing it, but there are times where I do take it too personally. I sometimes get upset even when I know that criticism is a good thing and typically results in…

Emergence: Cicadas, Masks, and Returning To

How familiar are you with cicadas? Depending on where you live, cicadas might be a mysterious news item, periodic passers-by, or occasional overwhelming swarms. In this neighborhood, Brood X is crawling out of the woodwork -- or at least, out of the woods -- at the end of their 17-year…

SoGoVote: The Citizen Experience

Vote. I'd planned this as a brief post, but it really all does come down to just that single word. The Citizen Experience We spend a lot of time discussing customer experience and employee experience, but today is about citizen experience. For those of us in the US, today is…

What Really Drives Customer Churn and How You Can Avoid It

Visionary co-founder and former Apple CEO, Steve Jobs, challenged, “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.”  Too many businesses take a reactive approach to customer service. But one of the most successful companies in the history…

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