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Results for : mobile

How can you tell when your customer feedback survey has gone stale?

You know you want to solicit customer feedback. You carefully craft questions and set up the survey. You invite customers to respond. But then what happens? Are you leaving your customer feedback survey open for too long? Let's explore the several signs that  tell you your survey has gone stale.…

Top Customer Experience Marketing Trends Today

They say the customer is always right—but it sure doesn’t always feel that way, does it? That’s why today, many companies are doubling down on this old adage and investing in customer experience (CX) initiatives. In fact, Gartner reports that nearly 75% of organizations surveyed are spending more money on technologies that…

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