Results for : multilingual

The Benefits of Providing Multilingual Customer Service

Today, more businesses are allocating resources to improve customer experience. And rightly so. In Statista’s 2018 survey among U.S. customers, 44 percent of respondents stopped doing business with a company because of poor client support. And according to NewVoiceMedia’s 2018 Serial Switchers report, poor customer support is costing companies $75 billion annually.…

Multilingual CX: How important is language in delivering the best possible customer experience?

The customer experience (CX) is showing up in the actions and plans of industry captains around the world as the biggest driver of sales success and therefore achieving revenue goals. They recognize that a prospect's journey, beginning with the idea of satisfying a need, moves through scores of stops and…

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