Results for : research

Survey As Conversation: The Flow

"How likely are you to recommend this blog?" "What is your age range?" "What brings you here today?" Just like any normal conversation, a well designed survey flows smoothly rather than jumping around awkwardly. Unless you're sending out a one-question survey (Do you like me? Check yes or no.), you…

What is growth marketing, and how does it relate to the customer experience?

What is growth marketing? Many sales enablement experts alternatively title their designations as "Growth Marketers.” What, indeed, is growth marketing, and how does it differ from “marketing” in the traditional sense? We are fine-tuning here, getting into micro variances that in combination make a big difference in approach. In essence,…

Survey As Conversation: To Begin With

"How old are you?" "How much money do you make?" "How much do you weigh?" These lines have one thing in common: They're all terrible conversation starters. And yet, each could be the first item on the next questionnaire you see. Sadly, it's easy to fail -- hard and fast…

How CX Expectations Shape Our Human Experiences

Consumer behavior changed in 2020. Really, we had to adapt in all areas of our lives. One constant? High customer experience expectations. What with next-day delivery (or faster), online chat, and the attention paid to our input, customers are demanding better CX. As companies work to continue to raise the…

FAQ: Offline Survey Participation

With new releases come new features, and with new features comes having to learn how to use them. Offline participation is one of those that can be a little hard to wrap your head around. Let’s go over some frequently asked questions and use cases so you can figure out…

Generational Views on the Impact of COVID-19: A SoGoStudy

At the start of every new year, we are encouraged to pause and reflect on the past year. Reflecting on a "normal" year, you might recall a great vacation, professional accomplishments, and maybe even your success or failure in keeping the infamous ‘new year’s resolution’. But 2020 brought us so…

Psychographic Segmentation – A vital component of market segmentation studies

Defining psychographic segmentation as part of the extensive marketing segmentation landscape is like a day-trip through the countryside, with scenery changing every couple of hours. The experience is one of merging vistas, each one different in its own right. The most obvious market segmentation exercises are undoubtedly geographic and demographic…

Geographic Segmentation: An Essential Element of Market Research Projects

The modern era has connected modern businesses to every corner of the world, including markets previous generations may never have considered. It's like living in a village - a huge one - that should sway our thinking, no matter what services or products we sell. Social media, cutting-edge communication apps…

Youth Voting Trends: A SoGoStudy

No matter who you are, you have some critical questions to be answered. Depending who you are, you might get practical (Where are my keys?), you might get philosophical (What is the meaning of life?), or you might get curious (What's the deal with the Bermuda Triangle?). At SoGoSurvey, we're practical,…

Freak Out… or Find Out: Data-Driven Insights in Challenging Times

What do you do during uncertain economic times or even during the regular, cyclical highs and lows of business?   Do you freak out… close ranks, decrease spending and expenses, and hunker down for the long haul?   Or do you find out… what your customers need during trying times…

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