Results for : SoGoSurvey

Customer Experience Software: The 15 Best CX Platforms on the Market Today

What is customer experience management software? Customer experience management software (CXS) is an integrated cloud-centric solution that takes the strategies through all the crucial touchpoints in the customer journey from a central team workspace. Successful marketers know that sometimes even the smallest disruptions can impact the overall customer experience—that's why it's…

Know Better, Do Better: Why Only Celebrating Diversity in February is Dangerous

As we're focusing our corporate social responsibility lens on Diversity and Inclusion during the same month we recognize Juneteenth, it seems like an opportune time to speak about the dangers of companies blending Black History Month with Diversity initiatives. Black History Month started in 1915, 50 years after the 13th Amendment abolished…

5 Challenges of Incorporating Play at Work

Play at work can positively affect the workplace environment and team cohesion. Giving employees an opportunity to embrace fun can foster creativity and help people solve complex challenges. But, in order to fully leverage the advantages of play at work, you’ll need to avoid some of the stumbling blocks addressed…

My First 100 Days at SoGoSurvey

Hello, everyone! I’m LeTeisha Newton, but you can call me Teisha (my dad only uses my full name when I’m in trouble!). As I look back over my time here at SoGoSurvey, it made me think about the incredible journey so far and I wanted to share that with you.…

Embracing 2022 with Excitement: An Interview with Co-Founder and CEO Hamid Farooqui

As 2022 kicks off, we sat down with SoGoSurvey co-founder and CEO Hamid Farooqui to reflect on the past and share what he’s looking forward to in the new year. “The beginning of the year is the perfect time to reflect on our vision, our strategy, and our opportunities to…

Score More: Percent Favorable

With Weighted Score and Net Intent covered in our previous blogs, we’re rounding out the Score More series with Percent Favorable. Percent Favorable gives you the percent of positive responses that you receive. It’s similar to Net Intent – except it doesn’t subtract the negative responses from the positive responses.…

FAQ: Offline Survey Participation

With new releases come new features, and with new features comes having to learn how to use them. Offline participation is one of those that can be a little hard to wrap your head around. Let’s go over some frequently asked questions and use cases so you can figure out…

SoGoSurvey 23.0verview: New Release Notes

SoGoSurvey 23.0 is here! This release brings a lot of new exciting updates to our platform, and we’re excited to be sharing all of the new features with you.  We think you're going to like what you see in SoGoSurvey 23.0... Let's Show You Around Learning about the platform from…

Crash Course: Key Driver Analysis

You’ve heard it countless times, but I’ll say it louder for the people in the back: Customer experience should be a priority.    Think it's not worth the investment? One dollar invested in CX is expected to receive a $3 return on investment. That alone should be enough for you to take a second look…

5 Tips for a Successful Employee Pulse Survey

We've covered the basics of employee pulse surveys and tackled some frequently asked questions, and now it's time for you to get started! Remember, pulse surveys provide a regular platform for employees to voice their opinions. They help decision-makers quickly identify the perceptions and sentiments of their employees and to…

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