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Results for : SoGoSurvey

This one goes out to the ones I love: volunteers. Sure, it’s National Volunteer Week, but what really pushed me to write this blog was a traffic jam on Wednesday. I was on the way into downtown DC, but our area has plenty of winding back roads, and I found…

Proactive customer experience efforts are increasingly important in today’s world, where customers have sky-high expectations for the level of personalized care and attention they should receive from companies. With social media accounts run by young, sassy interns making global corporations appear to be your best friend, the perception of companies…

We’ve previously discussed the value of customer feedback and talked about why customer onboarding matters; in this post, we’ll dive into the specific KPIs and metrics you should be tracking to improve your customer service and experience. Apart from exploring the most commonly used customer experience KPIs, including the Net…

The way we see it, customers are the driving force behind every business, organization, and institution that exists. The harsh truth? If a company fails to understand its customers and what they truly want, then its chances of long-term survival are slim at best. Who are your customers, really? And…

Customer experience sounds intuitive: look after the customer, foster a relationship with them, and enjoy their repeat business and total commitment to your company. Right? What’s interesting is that proactive customer experience efforts are a pretty new phenomenon. The first real effort at testing and improving advertising came back in…

The ability to simplify means to eliminate the unnecessary so that the necessary may speak. – HANS HOFMANN As survey results come in, your SoGoSurvey dynamic reports are updated in real time. Awesome! However, it you want your responses in a spreadsheet outside of the platform, you might end up…

Some things just go better together. Think macaroni and cheese. Peanut butter and jelly. Integration and automation. In this sweet season of togetherness, we’re excited to share our latest and greatest partnership: SoGoSurvey plus Zapier! If you’ve already meet Zapier, you’re probably excited, too. You know that Zapier is a…

Our team members have plenty to share! Check out this story of the value of customer feedback. Customer feedback is a critical driver of successful businesses. How companies deal with -- or don’t deal with -- customer feedback can be a strong indicator of their future success. In the best…

Managing expectations is always a great idea, but it’s not always simple. Consider the hiring process: Do you really know when you’ll be making a decision? Consider the calls you make to service providers: Any idea how long you'll actually be on hold? Shipping companies have this down to a…

In the past, people just accepted tools and apps as they were, but today, there's a huge push to make everything work together -- with an easy set-up and a seamless result. What are the benefits of integration, and why is it important to take integration into consideration when you’re…

Volunteers: Thank you for your service.

How to Map the Customer Journey and Improve Customer Experience

3 Customer Experience Metrics and KPIs That Count

Getting to Know Your Customers

The Evolution of CX: Service, Success, and Customer Experience

Connect SoGoSurvey with Google Sheets (and more!) with Zapier

SoGoSurvey + Zapier: Better Together

Customer Feedback: How Listening Builds Business

Managing Expectations or Managing Without?

More, Please: The Integration Conversation