Results for : training

3 Ways That EX Can Help You Break Down Department Silos

Silos -- the isolating groups in business, not the grain storage variety -- can have a huge impact on your business’ success. Fortune 500 companies have estimated losing $31.5 billion dollars every year by failing to break down department knowledge-monopolies. Healthy company cultures, ones that doesn’t lose a huge amount…

The most common workplace assessments — and making them useful

We think when we’re adults we’re not going to have to face testing any longer. Then, along comes the new round of testing at work. We can be met with assessments at all stages of our careers. Here’s a round-up of most common workplace assessments and why they’re used. We’ll…

Why upskilling your workforce is the best investment in a rapidly changing world

The digital era has changed the face of modern small and medium organizations (SMB) and large enterprises alike. The call to keep up with the latest, the fastest, the most user-friendly innovations is old-hat - we hear it daily. What's not so evident is the pace of change hitting us…

Is your Customer Service Training Keeping Up With Customer Expectations?

Customer service training can’t remain static. While there are constants, yes, your training efforts need to evolve with changing customer expectations, too.   Happy customers buy more, remain brand loyal, and provide valuable word-of-mouth referrals. So, businesses today, regardless of the industry, know the importance of customer service training. But…

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