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I’ve never been good at playing any sport. I never felt like I found a role where I fit, even now when I'm playing in an adult soccer league. Recently though, I’ve found a better way to enjoy sports and feel like I’ve had a positive impact on the field.…

At a glance, Labor Day might seem like the most ironic of holidays. What are we celebrating? Work! How are we celebrating? By not working! Jokes aside, Labor Day is a commemoration of the historical efforts that went into so many of the rights and protections that safeguard today's workers.…

I often write about company culture and what can be done to improve a company’s culture, but sometimes it is hard to see it portrayed in the media... until recently. When I heard about the Apple TV+ original Ted Lasso, I was skeptical. Ted Lasso was a great short skit…

Workplace culture captures who a company is and what it stands for in the world. Much has been written about the benefit of bringing company culture into the work environment. Yet, less attention is paid to developing a consistent perspective of culture. Creating company culture consensus is like growing a…

Whales can teach us a lot about culture. I was watching a documentary about different whale species on Disney+, which is what you do when trying to assess whether to keep a streaming subscription, and I witnessed something very human: culture. Behavior, Intent, & Culture Shane Gero, a scientist who…

So how much longer are things going to be like this? I’m going to guess about another six months. Does this make me sound optimistic or pessimistic? At this point, I’ll just call it realistic. The New Normal Like many others, I have been under quarantine for most of 2020,…

A good company culture will make coming into work enjoyable and encourages engagement and retention. It's difficult to find yourself in a less-than-ideal company culture, and it can feel like you're stuck in a trap. But sometimes just because the paint is cracking doesn't mean you have to tear down…

As work schedules and job requirements are changing around the globe these days, one of our authors reflects on the flexibility required by so many jobs. With or without COVID-19, CX and EX are always key priorities.   At one of my previous jobs, one co-worker really stood out, and…

It’s been ten years since Rachel McAdams played a spunky new studio exec who quickly (and publicly) fired the deadweight co-anchor from her struggling morning show. She explained it to her boss pretty simply. “He was lowering the morale of the show.” We love watching a creep get…

Recognized as a differentiator to help customer loyalty, increase revenues, and boost brand reputation, customer service is a top business priority. Stellar service can have benefits internally, too. When people treat colleagues as customers, the work environment changes for the better. Imagine this: It’s 5:20 p.m. and you’re heading…

How Leaders Can Help Employees Capitalize on Their Strengths

Labor Day: The Past and Future of Work

Improving Company Culture with Ted Lasso

Creating a Common Company Culture

Behavior, Intent, & Remote Company Culture

Strange Days: Quarantine Decisions

You Can Change Company Culture For the Better

Roll With It: Working Beyond the Job Description

Why senior managers are ignoring workplace culture, and why it’s bad news

Why Treat Colleagues as Customers — 6 Benefits