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Case Study: Innovara, Inc.
As a successful business and management training company serving the global healthcare industry for over 30 years, Innovara, Inc. looked to digitize and streamline their client assessments to reduce time, cost, and errors.
Professional Support Allows Focus on Core Business
Innovara works with some of the largest pharmaceutical and other healthcare organizations in the largest markets around the world. They selected SoGoSurvey after an exhaustive review and trial of several online survey tools because they knew the platform could handle the scope of their projects. Across multiple time zones, numerous offices, and large scale projects, SoGoSurvey consistently performs exactly as they expect it to.
To customize each assessment for their respective clients, Innovara leverages the branding controls offered by the platform. Logos, colors, font, and overall look and feel are matched to ensure each client and participant that they’re receiving exactly the right content. This type of personalization is important in building professional relationships and even contributes to raising response rates.
The move to make assessments digital also benefits the relationships Innovara employees have with their clients. Being able to see instant results and share real-time updates with clients allows the team to offer suggestions on how to improve response rates and to prepare for appropriate follow-up. Plus, showing they’re on top of the results demonstrates Innovara’s professionalism and commitment to their clients.